Customer Service Representative (Fraud) - Taguig

We are looking for CSRs to join a fast growing Fraud account in Taguig City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Protect customers and reduce fraud while maintaining a positive experience.
• Review accounts, transactions, and patterns to detect and prevent fraud.
• Identify trends that separate legitimate vs. fraudulent activity.
• Handle calls regarding potential fraud and confirm activity with customers.
• Use internal and external tools to determine if activity is fraudulent.
• Solve problems, find root causes, and recommend solutions.

Requirements

• At least a High School Graduate
• Must have at least 6 months of solid BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in BGC Taguig
• Amenable to work on shifting schedule
• Can start ASAP