Posted 8 days ago
Customer Service Representative (German)
AI Summary
A German-speaking Customer Service Representative handles customer inquiries via phone, email, chat, and social media, resolving issues related to financial products and account services while documenting cases and meeting quality KPIs.
About this role
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Service Representative for their office in Larnaca, Cyprus.
Position: Customer Service Representative (German)
Location: Larnaca, Cyprus
Work model: On-site
Employment type: Full-time
Remuneration: Competitive salary package
DUTIES AND RESPONSIBILITIES:
Provide customer support and resolve customer inquiries via phone, email, chat and social media channels
Assist customers with questions related to financial products, payments and account services
Investigate customer queries and provide accurate, solution-oriented assistance
Maintain professional and high-quality communication across all customer interactions
Accurately document customer cases and relevant information
Escalate complex or unresolved issues to the appropriate teams
Meet defined quality and productivity KPIs
Deliver customer support in line with internal processes and quality standards.
REQUIREMENTS:
Native or fluent German speaker
Good command of English
Completed secondary education
Previous customer service experience is an advantage
Good computer and technology skills
Strong customer interaction and problem-solving abilities
Ability to multitask and work effectively under pressure
Friendly, reliable and customer-oriented personality
Clean criminal record
Willingness to relocate to and work on-site in Larnaca, Cyprus
Flexibility to work rotational schedules, including weekends.
BENEFITS:
Relocation package for candidates moving to Cyprus
International working environment
Training provided
Opportunity to gain experience within a global financial customer support environment and many more!!
