Customer Service Representative German Language

Role: Customer/ Technical Support Representative (German Language)

Joining requirement: Immediate Joiners (Only)

Location: Krakow, Poland

Project: Customer success program focused on improving product adoption, usage, and revenues

Job Description:

Help advertisers improve returns via technical implementation and consultation that includes setting up campaigns and tracking tools and best practice sharing

Duties:

Place outbound / receive inbound calls - Assist advertisers in code implementation/campaign setup - provide relevant and effective solutions & create memorable experiences

Responsibilities:

• Shift and schedule adherence
• Timely follow-ups and schedule callbacks to customers where necessary
• Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments/tasks
• Make advertisers and their needs a primary focus of his/her actions; developing and sustaining productive customer relationships.
• Display expertise thorough understanding of products and processes.
• Actively support the advertiser in all aspects through to code implementation, keeping the advertiser and other key stakeholders informed and updated through the process.
• Escalate problems/issues to the Supervisor / Technical Experts when warranted.
• Meet QA/QC requirements and other key performance metrics.
• Proactive communication with advertisers and stakeholders.
• Strict adherence to company policies and processes.
• Effective use of tools.

Qualifications

Competencies:

• Customer Success - Doing the right thing for customers.
• Consulting - Analyze, interpret and advise in order to help Client /customers to make the best possible choices and provide solutions to meet their strategic goals.
• Delivering Results - Maintaining a high level of commitment to personally getting things done
• Quality Focus - Promoting and maintaining high standards of quality at work.
• Customer Service - Recognizing and understanding customers ‘needs and delivering in a manner that exceeds customers' expectations.
• Functional Acumen - Having the skills, knowledge, and abilities necessary to be effective in the specific functional content of a job.
• Policies, Processes, And Procedures - Following organizational procedures and guidelines to accomplish objectives.
• Interpersonal Communication - Communicating clearly and effectively with people inside and outside of the organization.
• Planning And Organising - Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities.
• Adapting To Change - Adapting to changing situations and restructuring tasks and priorities as changes occur within the business and organization.
• Continuous Learning - Striving to expand knowledge and refine skills through education and training. Inspiring others to develop and refine knowledge and skills relevant to their work.