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Customer Service Representative - MIA
AI Summary
Provides customer support and handles inquiries via phone, chat, and email, acting as a liaison between customers and branches with a focus on one-contact resolution.
About this role
We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.
Job Description
We are seeking Customer Service Representatives to join our team. It’s important that our support teams are available when our customers need them most, as such, our CX reps will require flexible availability to work an assigned work schedule within our hours of operations.
Responsibilities include (but are not limited to the following):
- Provide customer support for all customers, external and internal.
- Answer customer inquiries via phone call, online chat, or e-mail, and offer resolutions; with the objective being "one contact resolution".
- Act as liaison between customers and branches.
Key Performance Indicators:
- Thorough knowledge of branch operations imperative to communicate with customers
Qualifications:
- Minimum one year of Customer Service Experience.
- Must have a Highschool diploma
- Must be bilingual (English/Spanish)
- Must be proficient in the use of Outlook, Word, and Excel.
- Administrative experience is a plus.
Skills
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Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.