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Bilingual Customer Service Representative
AI Summary
Answers customer inquiries, resolves problems, and fulfills requests by phone, chat, and email; builds rapport, listens to needs, documents interactions in CRM, and follows up during scheduled shifts.
About this role
We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.
The Support Professional will answer inquiries; resolve problems; and fulfill customer requests by phone,
chat, and email. This position is well suited for people with call center experience or may be an entry
level position. Hands on training is provided for all new associates.
Responsibilities:
• Build rapport with customers by greeting them in a courteous, friendly, and professional manner
• Listen attentively to customer needs and concerns; demonstrate empathy
• Learn and utilize various systems and technology platforms for internal and external actions
• Be punctual for all scheduled shifts and meetings
• Be open to feedback and help with continuous improvement opportunities
• Answer customer inquiries by researching, locating, and providing accurate information
• Notate call summary in Customer Relationship Management software
Qualifications:
- High School Diploma
- 0-6 months experience in customer service roles (BPO) environment
- Excellent written and spoken English skills.
Skills
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Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.