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Binance

Posted 25 months ago

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Customer Service Representative (Spanish and Portuguese speaker)

Colombia, BogotaRemoteFull-time

AI Summary

Customer service representative role handling inquiries via email, live chat, and tickets for Binance, focusing on empathetic, proactive support and accurate documentation to ensure high customer satisfaction.

About this role

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities:

  • Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
  • Handle customer enquiries, advice and suggestions via email or online tools.
  • Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
  • Handle customer complaints, special cases or ad hoc tasks.

    • Requirements:

  • Bachelor degree or above.
  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
  • High level of honesty and integrity. Proactive and meticulous.
  • A sense of responsibility and team work spirit.
  • Ability to work under pressure, strong communication skills and exceed beyond expectation.
  • Passionate for the customer service industry and can work under different work shifts, including night shifts.
  • Positive about the crypto industry.
  • Personal or professional experience with cryptocurrency.
  • Proficient in English language is required to be able to successfully communicate with stakeholders.

    • Skills

    Ad Hoc Task ManagementComplaint HandlingCryptocurrency FamiliarityCustomer LiaisonDocumentationEmail SupportLive ChatMultilingual CommunicationTicketing Systems

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