Customer Service Representative (Swedish)

🌍 Now partnering with a leading Outsourcing/BPO company!

📍 Larnaca, Cyprus | 🏢 On-site | ⏰ Full-time | 💰 Competitive salary package

Are you a Swedish-speaking customer service pro ready for an adventure in the sun? ☀️ We're looking for a Customer Service Representative to join a global financial customer support environment in beautiful Larnaca, Cyprus! 💳

📋 Duties & Responsibilities

👉 Provide customer support and resolve inquiries via phone, email, chat & social media 💬
👉 Assist customers with questions on financial products, payments & account services
👉 Investigate customer queries and provide accurate, solution-oriented assistance
👉 Maintain professional, high-quality communication across all interactions
👉 Accurately document customer cases and relevant information
👉 Escalate complex or unresolved issues to appropriate teams
👉 Meet defined quality and productivity KPIs 🎯
👉 Deliver customer support in line with internal processes & quality standards

✅ Requirements

🔹 Native or fluent Swedish speaker
🔹 Good command of English
🔹 Completed secondary education
🔹 Previous customer service experience an advantage
🔹 Good computer and technology skills 💻
🔹 Strong customer interaction and problem-solving abilities
🔹 Ability to multitask and work effectively under pressure
🔹 Friendly, reliable, and customer-oriented personality
🔹 Clean criminal record
🔹 Willingness to relocate to and work on-site in Larnaca, Cyprus ✈️
🔹 Flexibility to work rotational schedules, including weekends

🎁 Benefits

✈️ Relocation package for candidates moving to Cyprus
🌍 International working environment
🎓 Training provided
💳 Opportunity to gain experience within a global financial customer support environment
✨ And many more!

📩 Ready for a fresh start in sunny Cyprus? Apply now!

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