Customer Service Representative, Track & Trace

FLS Transportation Services is currently seeking a Customer Service Representative, Track & Trace, to join our growing team. This is a one (1) year contract.

The ideal candidate will have a passion for providing exceptional service and take pride in providing service solutions to Customers.

Responsibilities:

• Supporting all service requirements of assigned FLS Customers to exceed expectations;
• Identifying the service requirements and information required for each Customer shipment;
• Appointment setting;
• Track drivers from point of origin to destination to ensure that they are on schedule for pick-up and delivery appointments;
• Assist carriers with any issues or delays encountered throughout the shipment life cycle (advising appropriate account manager and when necessary the customer);
• Enter all relevant shipment data and information into FLS’s TMS;
• Verify that rates, fuel surcharges, and any applicable accessorial charges charged to the Customer are correctly entered in TMS;
• Problem-solve Customer specific issues from the point of order placement through to completion;
• Update Customers with shipment status updates as required;
• Pro-actively communicate any service issues or delays to Customers;
• Maintain the highest level of professionalism when dealing with any FLS Customers;
• Other duties and responsibilities as assigned by your supervisor.

Qualifications:

• 1-2 years experience in the Logistics Industry
• The ideal candidate will have a strong background in providing customer service solutions to clients across North America
• Ability to prioritize and multi-task in a fast-paced environment
• High energy personality that embodies collaboration, confidence, dedication, urgency, and personal accountability
• Team Oriented

Email and digital communications for job postings will only come from the @flstransport.com domain. If you want to verify that communications or a job offer are legitimately from FLS, check our company website, job posting website, or LinkedIn company page. For additional inquiries, please contacthr@flstransport.com