AI Summary

Customer service representative providing Tier 1 support to BloomNation customers and florists via phone and email, diagnosing issues, escalating when needed, and guiding users to maximize platform use.

About this role

Are you a people person with a passion for helping others? BloomNation.com, a rapidly growing company dedicated to empowering local florists, is looking for a Customer Service Representative to join our team! In this role, you'll be the first point of contact for our valued customers and floral partners, providing top-notch support via phone and email.

If you're empathetic, solutions-oriented, and thrive in a fast-paced environment, we want to hear from you!

What You'll Do:

Be the voice of BloomNation: Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email.

Problem-solve with a smile: Listen to customer inquiries, diagnose issues, and provide helpful solutions.

Escalate when necessary: Accurately identify and escalate complex technical issues to our engineering team.

Advocate for our users: Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns.

Share your insights: Identify trends and suggest improvements to enhance our support processes and overall user experience.

Become a product expert: Help customers and partners maximize their use of BloomNation's platform to grow their businesses.

What You'll Bring:

A natural knack for connecting with people: You're a friendly, optimistic, and caring individual who loves building relationships.

Passion for small businesses: You're excited to support local florists and be part of a growing startup.

Tech-savviness: You're comfortable learning and using various support tools (experience Salesforce or similar platforms is a plus!).

Exceptional communication skills: You can clearly and effectively communicate both in writing and over the phone.

Bilingual: Spanish speaking is a plus!

Grace under pressure: You can work efficiently and maintain a positive attitude in a fast-paced environment.

Customer service experience: Previous experience in a customer-facing role (retail or service industry experience is a big plus!) is highly valued.

Skills

CRMCustomer OnboardingData EntryEmail SupportEmpathyIssue DiagnosisKB CreationMultichannel SupportPhone SupportProblem SolvingProduct KnowledgeSalesforceSpanish (additional)TicketingTriageTroubleshootingUser AdvocacyWorkflow AnalysisWorkflow Automation

Customer Service Representitive

About this role

What You'll Do:

What You'll Bring:

Skills

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