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Posted 4 months ago

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Customer Service Representitive

RemoteRemoteFull-time

AI Summary

A customer-focused representative serves as the first point of contact for customers and floral partners, providing support via phone and email, troubleshooting issues, escalating technical problems, and advocating for an outstanding user experience.

About this role

Are you a people person with a passion for helping others? BloomNation.com, a rapidly growing company dedicated to empowering local florists, is looking for a Customer Service Representative to join our team! In this role, you'll be the first point of contact for our valued customers and floral partners, providing top-notch support via phone and email.

If you're empathetic, solutions-oriented, and thrive in a fast-paced environment, we want to hear from you!

What You'll Do:

  • Be the voice of BloomNation: Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email.
  • Problem-solve with a smile: Listen to customer inquiries, diagnose issues, and provide helpful solutions.
  • Escalate when necessary: Accurately identify and escalate complex technical issues to our engineering team.
  • Advocate for our users: Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns.
  • Share your insights: Identify trends and suggest improvements to enhance our support processes and overall user experience.
  • Become a product expert: Help customers and partners maximize their use of BloomNation's platform to grow their businesses.

    • What You'll Bring:

  • A natural knack for connecting with people: You're a friendly, optimistic, and caring individual who loves building relationships.
  • Passion for small businesses: You're excited to support local florists and be part of a growing startup.
  • Tech-savviness: You're comfortable learning and using various support tools (experience Salesforce or similar platforms is a plus!).
  • Exceptional communication skills: You can clearly and effectively communicate both in writing and over the phone.
  • Bilingual: Spanish speaking is a plus!
  • Grace under pressure: You can work efficiently and maintain a positive attitude in a fast-paced environment.
  • Customer service experience: Previous experience in a customer-facing role (retail or service industry experience is a big plus!) is highly valued.

    • Skills

    CRM PlatformsCustomer Support SoftwareHelp Desk ToolsSalesforceTicketing Systems

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