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PayU GPO

Posted 1 month ago

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Customer Service Specialist 24/7 (Polish native)

WarsawHybridFull-time

AI Summary

A Customer Service Specialist handles incoming customer inquiries and issues via phone, email, and live chat in a 24/7 shift, resolving problems and recording complaints.

About this role

About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

We are seeking for a Customer Service Representative to provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints, in a 24/7 & weekends system.
EXCITED YET? Keep reading to discover more about this opportunity!

RESPONSIBILITIES AND KEY ACTIVITIES

  • Supporting PayU customers via phone, email, live chat in a 24/7 & weekends system,
  • Managing customer databases in the operating system,
  • Verification and identification of contacting customers and substantive recognition of the reported problem,
  • Recording and forwarding requests to other operational departments,
  • Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.

    • QUALIFICATIONS AND EXPERIENCE

  • Education - minimum secondary education,
  • English language – minimum B2 level,
  • Very good knowledge of the Polish language both in speech and writing,
  • Ability to formulate thoughts clearly in written form,
  • Good working knowledge of the Office package (Word, Excel, Power Point),
  • Minimum six months of experience in Customer Support.

    • BEHAVIOURAL COMPETENCIES

  • Communicativeness,
  • Ability to work as part of a team,
  • High personal culture,
  • Ability to build a positive company image.

    • WHAT WE OFFER

  • Work in an international organization operating in a rapidly changing industry,
  • Full-time employment under a contract of employment,
  • Benefits: ability to develop one’s own package in MyBenefit system,
  • Series of training,
  • Friendly work atmosphere in a cooperation-driven team,
  • Ability to work in a hybrid model,
  • Quarterly bonus.

    • Skills

    Call Center SoftwareCustomer DatabasesEmail SystemsLive Chat PlatformsMS Office (Word, Excel, PowerPoint)Payment Methods ProcessingPCI-certified PlatformsPhone Systems

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