Customer Services and Sales Support

Enjoy a combined sales support and customer services role for a growing Christchurch stone benchtop manufacturer. Fielding phone and showroom queries, you’ll work in an admin team of three, being a first point of contact for clients, preparing quotes, and following up with customers.

Manage the quotes inbox and produce around 10–15 quotes a day with a 24-hour turnaround. Interpret plans and dimensions, answer customer queries and follow up a few days later. You’ll build rapport, grow customer relationships and help get sales across the line.

To thrive you’ll bring:

• Confidence reading plans, with an eye for detail. Accuracy is important when preparing quotes and dealing with project information

• High-level spoken English and an engaging, confident phone manner that helps you build rapport naturally. You can guide customers through the quoting and selection process

• Strong customer service skills. You enjoy working with people and are comfortable talking with tradies, developers and other customers and understanding what they need

• Commercial drive and initiative, with previous sales or customer services experience. You’ll follow up a quote rather than wait for the phone to ring

• Confidence using technology and picking up new software

• Ideally, experience with benchtops through kitchen, bathroom or laundry manufacture, retail, or design

• You'll occasionally visit key clients within the Christchurch region, so a full New Zealand drivers licence is essential

Lucino designs, manufactures and installs stone and porcelain surfaces from its Hornby base for the joinery and building industry. You’ll join a collaborative, values-led team of around 25 in a practical, straight-talking business with clear values and direction. Hours are Monday to Friday, 8.30am–5pm.

So, if you can connect easily with customers and enjoy helping turn quotes into sales, apply now!