Posted 15 days ago
Customer Services Technician
Scotland WestOn-siteFull-time
AI Summary
Carries out multi-trade remedial tasks in occupied and unoccupied properties, acting as the field face of Miller Homes Customer Service. Liaises with the Central Office Hub, obtains customer sign-off on completed work, and upholds the company's customer service values.
About this role
Customer Services Technician
Scotland West Region, Glasgow, G69 6GA
Competitive salary + attractive benefits
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Services Technician to join our team in the Scotland West region. The role will see you carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much-coveted excellent levels of Customer Service we deliver being ‘the face’ of Miller Homes Customer Service in the field.
Scotland West Region, Glasgow, G69 6GA
Competitive salary + attractive benefits
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Services Technician to join our team in the Scotland West region. The role will see you carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much-coveted excellent levels of Customer Service we deliver being ‘the face’ of Miller Homes Customer Service in the field.
Key Responsibilities
- Carry out work diligently and safely in line with the company SH&E Management System
- To liaise directly with the Central Office Hub to provide status reports of on-going and completed tasks
- Always be of smart appearance and ensuring having the relevant footwear, and protection to the same, appropriate to the task assigned to, prior to entering and working in occupied properties
- To obtain signed satisfaction/completion notifications from our customers following completion of remedial tasks, where possible.
Skills, Knowledge & Expertise
- Experience in a similar role, ideally with another housebuilder.
- Multi-skilled. To have a sound knowledge of joinery, general labouring and bricklaying, general plaster patching, painting and decorating
- To offer courteous, exemplary and efficient customer service at all times
- Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals
Benefits
- Competitive basic salary
- 26 days annual leave + public holidays + your birthday off
- Opportunity to earn 10% bonus
- Company van
Skills
BricklayingGeneral LabouringJoineryPainting And DecoratingPlaster PatchingSH&E Management System
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