Customer Success Manager

About the Role

EnergyCAPis growing its global footprint, andwe’relooking for a Customer Success Manager to champion our European customers from Dublin. In this role,you’llbe the primary success partner for non-US accounts-building lasting relationships, proactively managing health and renewals, and acting as the voice of the customer back to our product and support teams. Success here means customers feel genuinely cared for, supported, and set up to maximize the value ofEnergyCAP— and thatyou’rea key driver of our global expansion story.

WhatYou’llDo

• Own the customer relationship for a book of European and non-US accounts-leadingregularbusiness reviews, success check-ins, andsupportrenewal conversations that strengthen retention and expand engagement.
• Respond to and resolve support tickets for customers in the European market, consistently meetingEnergyCAP’ssupport team's metricsfor firstresponseand resolution timeswhilemaintaininghigh customer satisfaction.
• Lead “get right” recovery journeys for at-risk accounts-identifyingrisk signals early, building remediation plans, and partnering internally to turn challenges into wins.
• Serve as the Voice of the Customer by synthesizing feedback and surfacing insights to cross-functional teams including Product, Sales, and Support to drive continuous improvement.
• Execute customer health tasks withinChurnZero— including renewal readiness reviews, survey response follow-ups, and lifecycle task completion — to keep your book of business healthy and engaged.
• Collaborate with the European Account Executive, and US-Based Strategic Account Managersto support pre-sales handoffs, account strategy, andpotentially— over time — representEnergyCAPat European conferences and industry events.
• Contribute to process improvement and onboarding excellence by coaching and educating customers on best practices to drive platform adoption and value realization.

WhatYou’llBring

We’relooking for someone who leads with curiosity and empathy, brings a solutions-first mindset to every customer interaction, and thrives in a fast-moving SaaS environment where relationships and results bothmatter.

• 5–6+ years of experience in Customer Success, Account Management, or a related customer-facing role within a B2B SaaS environment, with a demonstratedtrack recordof retention and account growth.
• Technical troubleshooting aptitude-comfortable diagnosing issues, escalating appropriately, and communicating solutions clearly to both technical and non-technical audiences.
• Proficiencywith customer success and communication platforms such asChurnZero(or similar), Intercom, Microsoft Teams, Zoom, and Outlook. Experiencewithsupportticket management systems is a plus.
• Strong analytical capability-able to interpret customer health data, usage trends, and survey results to inform proactive outreach and success strategies.
• Experience mentoring, coaching, or leading a team or serving in a team lead capacity; comfortwithownership and driving outcomes independently.
• Exceptional written and verbal communication skills — clear, warm, and effective across email, video calls, and in-person settings.
• High resilience and positivity — you stay solutions-oriented under pressure, take accountability, and bring energy that lifts teams and customers alike.
• Bachelor’s degree preferred; equivalent professional experience will be considered. Experience working with customers across European markets is a strong plus.

Pay Range:€60,000 - €65,000 base salary with 10% annual bonus
Pay is commensurate with experience, knowledge, skills, and abilities.

WhyEnergyCAP?

AtEnergyCAP,we’remore than a software company —we’rea team of innovators, problem-solvers, and sustainability advocates. We help organizations unlock actionable insights that drive efficiency and environmental impact. Here, your success directly contributes to a cleaner, smarter energy future.

You’llthrive in a culture that values growth, creativity, and collaboration — with the freedom to take initiative, experiment withnew ideas, and grow your career. This role offers real leadership potential as we continue scaling our global presence.

WhyYou’llLove Working Here
AtEnergyCAP, we invest in you—personally, professionally, and beyond.Here’show we support your growth, balance, and well-being:

🌱 Health & Wellness

• 100% company-paid Health & Dental coverage for you, plus competitive cost-sharing for your family

• Company-paid Life Insurance and Long-Term Disability/Income Protection for added peace of mind

• Adoption Grants and paid leave to support your growing family

• Wellness program offerings designed to strengthen your physical and mental health and overall well-being

💰 Financial Security

• Pension contribution match to help you plan confidently for the future

• Monthly Connectivity Stipend so you can work seamlessly from anywhere

🚀 Growth & Development

• EmergeneticsDevelopment Program to help you understand andleverageyour strengths

• Tuition Assistance and budget for advanced courses to fuel your continued learning and career growth

• Excellent career opportunities to develop your skills and grow within the company

❤️ Community & Balance

• 5 weeks of paid holidays so you can recharge and enjoy life outside of work

• A remote-first workplace that offers balance and flexibility, with theoptionto connect in person at our offices

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