AI Summary

Customer Success Manager at Firefly manages the full campaign lifecycle, leads RFP and proposal development, partners with sales, cultivates client relationships, and drives satisfaction and growth.

About this role

FIREFLY

Fueled by the most advanced tracking, measurement, and optimization capabilities available in the out-of-home industry, Firefly is an innovative data-first ad network delivering the most relevant messages at the most relevant moments using car top and in-car solutions. Our proprietary screens deliver dynamic content based on location-based, GPS-enabled triggers. We empower brands to efficiently engage consumers in major markets across the U.S. including New York City, Chicago, Las Vegas, San Francisco, Los Angeles, and Miami.

Firefly empowers our employees to thrive by embracing their authentic selves, fostering a culture of individuality, and celebrating diversity. We believe that when you can be yourself at work, you can bring your best to the table. We value your unique perspectives and contributions, recognizing that every idea, no matter how unconventional, has the potential to drive innovation and progress.

Join us, and discover a workplace where you can truly be yourself, make a meaningful impact, and boldly explore new horizons.

Drive the light, accelerate innovation, steer with authenticity!

RESPONSIBILITES

Manage full campaign life cycle from planning and contract, through end of campaign.

Lead RFP strategy sessions, and produce thoughtful, creative and goal-oriented proposals to premium brands and advertisers.

Partner with the Sales Team on select new business opportunities, recommending ideas, products and campaign strategies to meet clients’ objectives and success metrics.

Assist in identifying advertising needs of clients in order to develop new revenue opportunities.

Cultivating relationships with existing clients to maximize client satisfaction, retention, and growth.

Gather feedback from clients and communicate to relevant staff across the organization to improve Firefly’s overall company message, proposals, products and pricing.

Oversee and successfully deliver our customer’s advertising campaigns

Provide adhoc, mid and post-campaign analysis by creating and implementing valuable, actionable insights and recommendations to our clients

REQUIREMENTS

Sales planning or after sales support experience,

Understanding of out-of-home and/or digital advertising

Experience working with sales leadership, marketing, operations, product and creative partners

Ability to successfully work under tight project deadlines

Demonstrate a repertoire of skills such as scheduling, prioritizing, organizing, planning, problem solving, decision-making, financial savvy, attention to detail and follow through

Ability to understand products and effectively identify how it can provide value to a prospective customer

Excellent written and verbal communication skills

Ability to cultivate a “story” to describe in our proposals how Firefly’s products will meet or exceed client’s advertising goals Highly organized and detail-oriented self-starter with proven problem solving skills

Comfortable in a fast-paced sales-driven work environment

History of effective cross-functional collaboration across multiple office locations

Programmatic advertising experience is a plus.

Skills

After-sales SupportCampaign ManagementClient Relationship ManagementDigital AdvertisingOut Of Home AdvertisingProgrammatic AdvertisingProposal DevelopmentRFPSales Planning

Customer Success Manager

About this role

RESPONSIBILITES

REQUIREMENTS

Skills

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