Customer Success Manager

About Us

At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters — whether that’s transforming the future of finance with AI or finding balance to go home on time.

Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all — the people who make it happen.

We’re more than a software company. We’re a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future.

At Medius, our values guide how we work and grow together:

• Connect – We believe in the power of people—individually and collectively—and our success depends on understanding and respecting each other. We appreciate that ‘empowering finance teams of the future’ is an exciting endeavor, and we share it with everyone around us.

• Question – We enjoy the challenge of our work and the thrill of collaboration. We are not afraid to question ourselves and each other because we believe diverse perspectives can lead to better outcomes and that there is great power in resolution.

• Own – We are thorough, thoughtful, and decisive. We anticipate what’s next, what a customer might need, and then we deliver. That’s how we get things done. And that’s how we remain a leader. Customers trust us to do our job so that they can focus on what they do best.

At Medius, you’ll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. If you’re passionate about technology, eager to make an impact, and ready to grow alongside a team that lives its values, Medius is where you can do your best work — your impact is global.

Learn more at www.medius.com

Job overview

As a Customer Success Manager based in Tunis, you will help customers achieve measurable business outcomes and maximize the value of their Medius investment. You will play a critical role in driving customer satisfaction, adoption, engagement, and value demonstration across a mid-touch book of accounts, while laying the groundwork for cross-sell and upsell opportunities. You will work closely with customers around the globe, guiding them through their automation journey and helping them optimize workflows and improve efficiency across processes powered by the Medius product suite.

Responsibilities and Duties

Strategic Customer Engagement and Success -

• Conduct regular cadence calls and Customer Business Reviews with mid-touch accounts, translating customer data and process insights into clear business outcomes.

• Present new product functionality, roadmap updates, and high-level performance KPIs to customers.

• Prepare, document, and maintain customer success plans, tracking progress and measuring outcomes.

• Proactively identify opportunities for additional value, modules, or services and support the Account Management team in conversion and expansion efforts.

• Monitor customer health, identify at-risk accounts, and collaborate cross-functionally to develop and execute mitigation plans.

• Act as the voice of the customer internally, sharing insights to improve products, services, and customer success processes.

Product Adoption and Best Practices -

• Analyze customer data to provide recommendations that increase automation and process efficiency.

• Guide customers on best practice processes and configuration within the Medius product suite.

• Inform customers about new features and how they can impact their business.

• Support clients during test phases and go-live of new features.

• Interface with peers within the global Professional Services and Customer Success teams.

Qualifications

Experience and Education -

• 1+ years of experience in a customer-facing role such as Customer Success, Sales, Business Development, Consulting, or a similar function.

• Experience working with accounts payable and/or spend management processes.

• Prior experience with cloud-based/SaaS IT systems; experience in Source-to-Pay or Purchase-to-Pay is a strong plus.

• Experience working as a consultant or advisor in accounting or finance is preferred.

• Bachelor's degree in computer science, Business Administration, Finance, or equivalent field.

Skills and Competencies -

• Strong communication skills with the ability to understand customer needs and build trusted relationships.

• Solid understanding of business processes with a commercial mindset.

• Proven ability to identify customer pain points and uncover growth opportunities.

• Excellent analytical and problem-solving skills with a data-driven approach.

• Structured work approach with the ability to manage several parallel tasks with quality and control.

• Proactive, driven, curious, and customer focused.

• Experience with tools such as Salesforce, JIRA, Freshdesk, Power BI, and Microsoft Office is preferred.

• Previous experience with Oracle NetSuite, SAP, Microsoft Dynamics AX/Finance & Operations, Dynamics NAV/Business Central, or Infor M3 is a plus.

• Fluent in English and French (written and verbal).

Location and Working Conditions

This position is full-time and based in Tunis, Tunisia. Most work is desk-based, but some travel to client sites may be required.

What We Offer

• Daily Dining Delights: Enjoy 8 TND per day with our lunch voucher card.

• Healthcare Assurance: Benefit from comprehensive medical insurance.

• Stay Fit and Active: Access a 300 TND gym membership.

• Easy Commutes: We facilitate transportation, offering carpooling and up to 200 TND for taxis each month.

• Team Adventures: Join exciting team trips and missions.

• Continuous Language Learning: Access our internal language center.

• Time to Recharge: Enjoy 25 days of paid leave.

Our entrepreneurial culture will give you the opportunity to influence our direction and your career while having the stability, benefits, and career possibilities of a global company, working with both domestic and international clients. We offer you a challenging position in a fast-growing company with strong financial ownership and a clear vision.

Medius is committed to fair and equitable compensation practices.

Actual compensation will be determined based on several factors, including but not limited to relevant skills, experience, qualifications, certifications, internal equity, and the geographic location in which the role is performed. Compensation may vary for roles performed in different locations due to differences in the cost of labor.

The total compensation package for this position may also include eligibility for variable compensation (such as a performance bonus or commission), benefits, and/or participation in other incentive or benefit plans, in accordance with the terms of the applicable plans. Benefits may include medical, dental, and vision coverage, paid time off, and retirement benefits, subject to eligibility requirements.

Medius is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability (physical or mental), genetic information, medical condition, marital status, citizenship or immigration status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

If you require a reasonable accommodation due to a disability or for religious reasons during the application or interview process, please review our accommodations process.

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