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dLocal

Posted 43 months ago

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Customer Success Manager - China

ShanghaiHybridFull-time

AI Summary

Customer Success Manager based in Shanghai building long-term customer relationships, acting as a voice of customer, driving adoption and satisfaction in a fast-paced, multinational environment.

About this role

Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What’s the opportunity?
We are looking for a Customer Success Manager based in China who will be responsible for developing long-term relationships with our customers.
Looking for a reliable, analytical, hard-working individual to join our Customer Success Team, working with both our internal teams as well as clients. Our ideal candidate is a good communicator, excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment.
Our ideal candidate will also have experience developing B2B relationships across functional areas as well as a background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.

What will I be doing?

  • Provide “voice of customer feedback” to internal DLOCAL teams.
  • Develop effective long-term key customer relationships.
  • Collaborate with customers to better understand their goals and ambitions.
  • Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals.
  • Develop Customer Success methodologies and own team initiatives that improve productivity.
  • Interact and work together with the different areas of the company.

    • What skills do I need?

  • Customer Success experience (B2B preferred).
  • Advanced Excel Skills.
  • Excellent written and verbal communication.
  • Excellent interpersonal and communication skills.
  • Fluent written and verbal English.
  • Experience in payments - Huge advantage.
  • Ability to travel.
  • Team spirit.
  • Proactive behavior.

    • Skills

    Advanced ExcelB2B Customer SuccessCRM (e.g., Salesforce)Customer Success MethodologiesMicrosoft OfficePayments Industry ExperienceProject ManagementStakeholder Communication

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