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BrightEdge

Posted 2 months ago

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Customer Success Manager - Search Marketing Analytics

ClevelandOn-siteFull-time

AI Summary

Customer Success Manager who drives business outcomes for enterprise SEO customers by implementing and optimizing BrightEdge’s analytics platform across complex organizations.

About this role

Shape the future of Search.

About BrightEdge

BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.

What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.

About the Role

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.
As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge’s most sophisticated customers from launch all the way through the customer lifecycle. You evangelize the value of a well-implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge sing for them and make a difference to their business.

How you'll spend your time:

  • Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment
  • Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting
  • Drive integrations and implementations to completion
  • Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements
  • Drive customer platform usage responsive to technical SEO use cases focused on reporting and research
  • Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up
  • Identify, engage, and train different divisions within a customer
  • Provide day-to-day engagement that delights customers and supports renewal
  • Configure platform to support advanced AI use cases

    • We're excited about you if you have:

  • 5+ Years of relevant experience managing multiple customer accounts
  • Experience doing discovery of business goals and needs
  • Experience driving technology/platform adoption and usage
  • Strong verbal and written communication skills and presentation skills
  • Experience managing complex integrations
  • Thorough understanding of digital marketing
  • Working knowledge of SEO
  • Enterprise analytics experience with Tableau/Domo/Power BI a strong plus
  • Experience with web analytics, Adobe Analytics a strong plus

    • Benefits

    • Motivating, high-impact work that builds your career

    • Medical, dental, and vision insurance with multiple package options

    • 15-23 days PTO depending on tenure plus 10 paid holidays

    • Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs

    • Discounted gym membership and fitness benefits

    • No or low cost therapy and professional coaching sessions through Spring Health

    • 4-6 weeks fully paid parental leave

    • Pet wellness and insurance plans to keep your furry family healthy

    Skills

    Adobe AnalyticsDigital MarketingDOMOPower BISEOSQLTableauWeb Analytics

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