Posted 1 month ago

Customer Success Specialist

Mexico CityFull-time

AI Summary

Acts as a trusted advisor to drive customer success and expansion. Owns the end-to-end customer lifecycle from onboarding through renewal, ensuring product adoption, capturing feedback, and supporting account growth and retention.

About this role

Involvement in every stage of the customer lifecycle from the moment the contract is secured, through successful onboarding/implementation, and onwards.
Actively engage and support customers to ensure they are leveraging the purchased solutions effectively and finding value in our services.
Continuous monitoring of customer health to better inform account management and expansion strategy.
Drive upgrade revenue through increased product adoption and increased usage.
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.
Establish a trusted and strategic advisor relationship and drive continued value of our products and services.
Spur customer account growth through deep knowledge of the product/service and the customers’ needs by making logical expansion recommendations.
Communicate effectively with customer senior-level management to understand customer needs to maximize customer retention and expansion.

Skills

Account ExpansionCRMCustomer Feedback ManagementCustomer Health MonitoringCustomer Lifecycle ManagementCustomer OnboardingProduct AdoptionUpsell/cross-sell

Customer Success Specialist

About this role

Skills

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