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Destination Careers

Posted 28 days ago

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Customer Support | Cruise Specialist

HoustonRemote

AI Summary

A Cruise Travel Specialist remotely books and advises clients on cruise lines, ships, and itineraries, coordinating travel components and maximizing client satisfaction.

About this role

Job Title: Cruise Travel Specialist
Location: Remote

Overview
We are seeking a detail-oriented Cruise Travel Specialist to help clients book unforgettable experiences at sea. From luxury cruises to family-friendly adventures, you’ll guide travelers in finding the perfect itinerary.

Key Responsibilities:

  • Recommend cruise lines, ships, and itineraries based on client preferences.
  • Coordinate pre- and post-cruise travel, including flights and hotel stays.
  • Book specialty dining, excursions, and onboard experiences.
  • Track promotions, upgrades, and loyalty program benefits.
  • Maintain expert-level knowledge of major cruise lines and destinations.

    • What You Bring:

  • Prior experience booking or selling cruises (preferred).
  • Strong knowledge of ocean and river cruise options.
  • Ability to work independently and stay organized.
  • Excellent customer service and upselling skills.

    • Benefits:

  • Remote role with flexible scheduling.
  • Cruise-specific travel perks, FAM trips, Hotel & Resort discounts
  • Access to exclusive industry tools and support from a dedicated team.

    • Skills

    Booking SystemsCruise LinesCruise ShipsFAM TripsItinerary PlanningLoyalty ProgramsTravel CoordinationTravel Perks

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