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Creative Force

Posted 28 days ago

Open

Customer Support Executive

HanoiOn-siteFull-time

AI Summary

Customer Support Executive handling chat support, technical questions, and Help Centre content; collaborating with onboarding and customer success teams during implementation and adoption.

About this role

We are looking for a Customer Support Executive who will split their time between helping our customers via chat support and assisting our international operations team. We are after someone based in the ICT Time Zone.

Key Responsibilities

- As a Customer Support Executive, you will be the first point of call for our customers on any product-related questions, or for technical support.
- You will also support keeping our Help Centre up to date, to help empower our customers’ self-learning. You'll have expertise in communicating complicated technology topics in clear, concise ways via technical articles.
- Another part of your role is to work closely with our Onboarding team during the implementation phase of Creative Force and with our Customer Success team during the adoption/ operations part of the customer journey. Allowing you to become familiar with customers’ specific setups and ways of working to ensure the best possible support once the customer becomes operational within Creative Force.

Skills, Knowledge & Expertise

The ideal candidate has a passion for service and customer education. Writing should come naturally, alongside an eagerness to proactively communicate with our customers.

You should have a “customer first” mindset, with strong project management skills. A passion for photography, retouching, tech, or ecom would be a plus!

As we are an internationally remote team, you should be comfortable working autonomously with support from your colleagues around the world.
We also believe in being “human”, so someone willing to be themselves and strive to build genuine long-lasting relationships with their colleagues and customers. Integrity and honesty are at the heart of what we look for!

Qualifications

  • Relevant experience in a customer support role
  • Fluent in English, another language is a plus
  • Knowledge of tools like Zendesk, Freshdesk, or Intercom
  • The role will be based in Vietnam, working in ICT (08:00 - 17:00)

Good to have

  • Knowledge of Photoshop and/or other Creative Cloud Applications
  • Knowledge of Photo Studio Operations
  • Knowledge of Ecom, Retail, and/or Brand Operations
  • Familiarity with RESTful APIs
  • Familiar with agile ways of working
  • Comfortable working with GSuite, Slack, Jira, and Hubspot

Benefits

  • Competitive salary and benefits package
  • Healthcare: Annual health check-up, Premium Healthcare Insurance for you and your loved ones.
  • International working environment, flat and transparent organization
  • Working & growing with Young, Ambitious & Talented Team
  • Flexible working time, from Monday to Friday
  • Work hard, rest well: Enjoy 15 days of annual leave
  • Prioritizing a work-life balance with the flexible work-from-home policy
  • Social – Health – Insurance paid fully
  • Free in-house entertainment facilities, coffee, and snacks
  • Company trip, big annual year-end party every year, team building, etc
And much more, join us and let yourself explore other fantastic things!

We encourage everybody to apply no matter of gender, sex, race, color, or disability - but with the above skills and background.


Skills

Agile MethodologiesCreative CloudEcommerce OperationsFreshdeskGSuiteHubspotIntercomJiraPhotoshopPhoto Studio OperationsProject ManagementRESTful APIsRetail OperationsSlackTechnical WritingZendesk

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