Posted 1 month ago
Customer Support Executive
AI Summary
Handles customer inquiries via email and chat, troubleshoots issues, updates support databases, shares feedback with product and sales teams, and assists in training junior support staff.
About this role
Job Responsibilities:
* Respond to customer queries in a timely and accurate way, via email or chat
* Identify customer needs and help customers use specific features
* Update our internal databases with information about technical issues and useful discussions with customers
* Share feature requests and effective workarounds with team members
* Inform customers about new features and functionalities
* Follow up with customers to ensure their technical issues are resolved
* Gather customer feedback and share with our Product, Sales or Marketing teams
* Assist in training junior Customer Support Representatives
Job Requirements:
* Experience as a Customer Support Specialist or similar CS role
* Experience using help desk software and remote support tools
* Understanding of how CRM systems work
* Excellent communication and problem-solving skills
* Multi-tasking abilities
* Patience when handling tough cases
* Familiarity with our industry is a plus
*Location: Lahore
Skills
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Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.