Posted Today
Customer Support Manager
NorthamptonOn-siteFull-time
AI Summary
Manages the post-completion customer experience for new homeowners, conducts quality inspections, and ensures remedial works are completed within agreed service level agreements.
About this role
Customer Support Manager
South Midlands region, Northampton, NN4 9BS
Competitive salary + attractive benefits
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Support Manager to join our team in the South Midlands region. The role of the Customer Support Manager is to manage the customer experience of our new clients’ post completion, carry out inspection works to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites.
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Support Manager to join our team in the South Midlands region. The role of the Customer Support Manager is to manage the customer experience of our new clients’ post completion, carry out inspection works to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites.
Key Responsibilities
- To be the owner of the customer journey post completion, delivering a world class customer experience.
- Utilise the pre-completion checklist to ensure that all new homes are at the quality standard Miller Homes, our customers and the New Homes Quality Code.
- Communicate with customers after their move in, to ensure they have no concerns and are settling into their new home seamlessly
- To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place
Skills, Knowledge & Expertise
- Understanding of the New Homes Quality Code
- General knowledge of NHBC Technical Requirements/Guidelines is essential
- Must have a natural and engaging style of communication, with a passion and desire for customer interaction and the ability to build trust with customers and contractors alike
- Able to deal with difficult customers, clients and situations calmly and professionally
Benefits
- Competitive basic salary
- 26 days annual leave + public holidays + your birthday off
- Opportunity to earn 10% bonus
- £5,000 car allowance or Company car
Skills
Defect AnalysisInspection WorksNew Homes Quality CodeNHBC Technical RequirementsPre-completion ChecklistRemedial WorksService Level Agreements
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Market data for customer support roles
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.