Posted 3 months ago
Customer Support Specialist – Dutch Market | Remote Portugal
AI Summary
A remote Customer Support Specialist based in Portugal handles Dutch-speaking customer queries across phone, email, and chat, managing returns, refunds, payments, delivery issues, and escalations while adhering to PCI and GDPR standards.
About this role
You speak Dutch, you live in Portugal, and you're looking for a job you can actually do from home. This one's for you.
We're hiring for a fully remote customer support role based anywhere in mainland Portugal. You'll be supporting Dutch-speaking customers for one of the most recognized tech brands in the world -probably the device is in your pocket right now.
What you'll be doing
You'll be responsible for the customer journey - from the moment something goes wrong with an order to the moment it's resolved. That means:
Handling customer queries via phone, email, and chat
Managing returns, refunds, and payment transactions
Investigating delivery issues and coordinating with carriers and couriers
Reviewing orders and handling business-related requests
Working with financial institutions and internal teams when needed
Applying PCI and GDPR standards when handling sensitive customer data
Using an internal Knowledge Base to identify complex cases and escalate them to the right team
Shifts run on rotation, Monday to Sunday, between 07:00 and 00:00, 40 hours per week.
What you bring
Native or near-native Dutch (Mandatory)
English at B2 level (training and internal communication are in English)
An eye for detail and enough confidence to make decisions without someone looking over your shoulder
Comfortable working towards personal and team KPIs
Back-office or SAP experience is a big plus, but we're not going to turn you away for not having it
What you need to have in place
Living in mainland Portugal
Valid NIF number and CRUE registration
A stable internet connection at home
The offer
Gross salary between €1,500 and €1,600/month, depending on working days and your performance bonus
Full equipment provided
Health insurance from day one
A 1-year Portuguese employment contract
Access to language classes, sports activities and social event
A modern, international work culture with growth opportunities
Interested? Apply directly or send a message. We'll get back to you as soon as possible.
