D2D Retention Advisor

Department: Retention

Employment Type: Full Time

Location: Onsite - Sandyford, Dublin 18

We are looking for a Door-to-Door (D2D) Retention Agent. This is a field-based role where you’ll engage directly with customers, handle objections, and use the tools and offers available to retain business and drive results. A full driver’s licence and access to your own vehicle is required, with mileage expenses covered.

We’re looking for driven, customer-focused people with experience in retention, door-to-door or inside sales — ideally within utilities, but not essential.

At PrepayPower, performance is recognised and progression is real. It’s a fast-paced environment where results matter. If you’re competitive, resilient, and motivated by targets, you’ll fit right in.

Key Responsibilities:

• Speak directly with customers (face-to-face and over the phone) to keep them with us or win them back
• Work through warm leads and follow up with customers who need support or reassurance
• Use all available tools, offers, and insights to retain customers
• Handle objections confidently and turn conversations into positive outcomes
• Deliver on daily, weekly, and monthly targets
• Keep customer records up to date using internal systems
• Support the wider team with ad hoc activities when needed

Skills, Knowledge and Expertise:

What's in it for you?