Danish Customer Care - On-Site Role at Mercedes in Crete

Are you fluent in Danish and passionate about providing exceptional customer service? Join Mercedes as a ** Customer Care Representative** and be part of a global premium brand while living on the beautiful island of ** Crete **.

In this role, you’ll support Mercedes customers, handling inquiries related to vehicles, services, and accounts via **phone, email, and chat **, ensuring a world-class customer experience.

This is a unique opportunity to combine career growth with life in one of Greece’s most stunning locations.

Your Responsibilities

• Assist Danish-speaking customers with inquiries about vehicles, services, and accounts
• Handle interactions via phone, chat, and email professionally and efficiently
• Troubleshoot customer issues and provide accurate solutions
• Maintain high standards of service quality and follow internal procedures
• Participate in paid training and onboarding before starting full production
• Work on-site in Crete and adapt to flexible shifts, including evenings and weekends

Requirements

• Fluent Danish (spoken and written, near-native level preferred)
• Good English skills (B2)
• Excellent written and verbal communication skills
• Strong multitasking abilities and computer literacy (Windows, MS Office, online tools)
• Team player with the ability to work independently
• Flexible and willing to work late shifts or weekends
• Previous customer service experience is a plus but not required
• Interest in cars, premium brands, or automotive services is a bonus

Benefits

• On-site position in Crete, Greece
• Full relocation support: flight, temporary accommodation, and housing assistance
• Competitive monthly salary plus two extra annual payments
• Paid training and onboarding program
• Health insurance and additional perks
• International work environment with colleagues from across Europe
• Free online Greek language courses
• Career development opportunities and internal mobility
• Social events and team initiatives

Life in Crete

Crete offers sunshine most of the year, breathtaking beaches, delicious Mediterranean cuisine, rich culture, and a relaxed island lifestyle. Living in Crete combines professional growth with the opportunity to enjoy affordable Mediterranean living, local communities, and endless weekend adventures.

Ready to start your Danish-speaking customer care career with Mercedes in Crete?

Apply today and join our international team!