Desktop Engineer

We're currently seeking an experience Desktop Engineer in Cleveland, OH. This is a full-time, salaried position with excellent room for growth and stability.

The Desktop Engineer responsibilities include:

* Perform 3rd level support, identifying root cause with strategic solutions to problems

* Perform user, system and support requirements gathering and performing analysis to provide design and architectural recommendations.

* Provide functional and technical written evaluations of products and operating system upgrades and patches

* Develop, organize and maintain standard operational procedures

* Create desktop/laptop build processes for domestic /global sites

* Create and communicate systems and application standards

* Create and maintain systems documentation for testing and validation

* Package software and design distribution methods

* Perform software distribution and patch management to Windows PC''s, laptops, and servers

* Work independently and prioritize work efforts, multi-task in a very fast-paced environment, provide timely and clear updates, and communicate and document solutions for 2nd and 1st Level support.

Qualifications

* Minimum 5 years experience as Desktop Engineer including image creation/build, OS installation/troubleshooting, and Application Packaging.

* Experience with Windows 7, and preferably Mac OSX

* SCCM experience with creation, migration and deployment of application packages. Solid foundation of designing and implementing distributions with SCCM.

* VBScript and/or PowerShell scripting

* Emphasis on sharing of knowledge through good communications, peer training and written documentation * Ability to work independently without intensive oversight.

* Must be a go-getter and take initiative on a regular basis finding ways to avoid problems proactively rather than just fixing them after the fact

* Initiative and ability to research problems independently, finding root cause

* Positive customer service and team attitude (helping others when required)

* Focused on quality, Organized, Committed to continual improvement

Technical Proficiencies:

* Microsoft desktop technologies

* Discipline to adhere to formal system lifecycle methodology

* Strong Background in the following areas:

- Windows 7 & XP Desktop

- VBScript

- Image builds experience using Ghost/VMWare or similar technologies

- SCCM

- Microsoft Deployment Toolkit

- Application packaging techniques

- Microsoft Office

- Microsoft SCCM

- VMWare Virtual Desktops

Bachelor degree required, with a preference for Bachelor of Science degree in Computer Science or Computer Information Systems.

Additional Information

All your information will be kept confidential according to EEO guidelines.