Desktop Support

Position: Desktop Support
Location: Bloomington, MN
Duration: 3months/CTH.
Job Description:
• Handle all tickets assigned through Service Now Ticketing tool
• Provide complete L2 level desktop related Hands & Feet support
• Software installation and troubleshooting, VPN setup, support and troubleshooting
• Hand & Feet support involves all ground level work including physically moving carts, computers,
printers and other IT equipment and deploying the same at user place
• Complete handover of any IT equipment to users and setting up same at user’s seat location
• Co-ordinate with other internal teams for issues which need assistance to resolve.
• IT Hardware / software purchase requests coming through tickets to be notified to
Lead (follow up with vendors if need be) and supplied to the requestor.

Qualifications

Any Degree

Additional Information

All your information will be kept confidential according to EEO guidelines.