DevOps Consultant with Genesys

Everything at BMW TechWorks Romania begins with passion. It transforms a job into a calling. It motivates us to continually reinvent mobility and bring new ideas to life and onto the roads. Passion for collaborative projects turns a team into a strong unit where every viewpoint is appreciated.

Whatever you aspire to, at BMW TechWorks Romania we live and breathe software and we offer a wide variety of departments and fields where you can share your professional passion with us. By delivering software all the way from the idea to the final product, we lead BMW into the future of digitalization and mobility. And this also means:

• We search for excellence

• We get involved

• We keep it simple

• We share trust

Join BMW TechWorks on our journey of innovation and excellence as we redefine the future of motion, one product at a time. Our engineers are vital to the innovation and digitalization of BMW Group's driving machines, production, sales and banking processes, and you could be part of our evolving teams.

What awaits you

• Create setups for our markets on Genesys Cloud by using internal add-ons.

• Deep understanding of its various components, reporting and data handling

• Knowledge of APIs

• Depp understanding in call flows (including advances flows)

• Good Understanding and configuring of Workforce Management, Quality Manager and Companies

• Connecting with CRM Systems for routing and data exchange (CTI, data lookups and posts, transfers) and knowledge on CRM APIs for interconnections

• Implement connections to telephony systems (via SIP Trunk), e-Mail, Chat and social messaging (e.g. WhatsApp, Line)

• Interact with central and local departments and the vendor

• Request, Problem and Change Management

• Escalation management skills and working on improvements

• Alignment with the product owner

• Ability to adjust to dynamic project requirements

• Proficiency in agile/SCRUM environments with Atlassian tools (Confluence, Jira)

Preferred skills

• Ideally some certification for: Genesys Cloud CX Professional, Architect, Workforce Management, Scripting, Quality and Outbound

• Ideally some certification for: Salesforce and MS Dynamics and knowledge of Service Now and how to connect the systems

• Rest-APIs (including MS SQL and C#)

• CRM System API knowledge

• Scaling / sizing and design of Genesys Cloud environments

• Good understanding of data protection and cloud security topics