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Diamond Foundry

Posted 14 months ago

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Diamond Sales Expert - Toronto

TorontoOn-siteFull-time

AI Summary

A Diamond Sales Expert at VRAI Toronto acts as a trusted advisor, guiding clients through personalized consults, diamond education, and sales to create memorable experiences and grow the bridal jewelry business.

About this role

VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of Fast Co. Innovation Award in retail design, and a global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.

We’re excited to be looking for a Diamond Sales Expert to join our growing team. You’ll be a trusted advisor in the customer journey and play an integral part in growing the bridal jewelry business at VRAI.
This role is perfect for you if you thrive on building strong customer relationships and creating a memorable experience for life's special milestones. You love selling and diamonds that are created sustainably, and are excited to join a nimble team to in turn, help grow the VRAI brand.

Responsibilities:

  • Be a trusted advisor to clients and prepare personalized consults demonstrating our sustainably created diamonds and VRAI jewelry, then following up to close the sale. Act as an ambassador of the VRAI brand and our values, and assist them with jewelry selection, diamond education, jewelry care, and company policy (returns, upgrades, resizes, etc).
  • Be sales-driven and a key contributor to company growth by maintaining a calendar of virtual and in-person appointments, managing your lead pipeline, and nurturing/developing leads.
  • Join a team of high-performing luxury sales professionals committed to offering first-in-class service in our showroom.
  • Work collaboratively while on-site with other showroom and virtual sales team members on clienteling and custom design projects.
  • Work collaboratively with the larger sales team on clientelling, sharing customer trends and product feedback to continuously improve the overall customer experience. Will also collaborate with VRAI marketing and product team on product launches, in-store events, press days, activations, and influencer hosting.

    • Requirements:

  • E-commerce or retail sales experience with proven ability to close sales in a high-volume environment.
  • Diamond expertise and jewelry experience strongly preferred. Certified Gemologists from a reputable institution a strong plus.
  • Independent, motivated, and well-organized with excellent writing and communication skills.
  • Compassionate, positive, patient, people-person and technologically savvy.
  • Must work Saturday/Sunday.

    • Skills

    Appointment Calendar ManagementClientelingCRMDiamond ExpertiseE-commerce SalesJewelry KnowledgeLead Pipeline ManagementRetail Sales

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