Digital Merchandiser

Key Responsibilities

• Act as a day-to-day point of contact with the client's ecommerce and marketing teams on merchandising queries and requests.
• Brief and liaise with internal resources to deliver on-site content.

• In coordination with clients, maintain and update product listings, categories and site navigation across the client's ecommerce photo platform.
  
  
• Optimise product imagery, descriptions and pricing to ensure accuracy and brand consistency.
  
  
• Develop merchandising strategies key trading zones (homepage, category pages, search results) to reflect seasonal campaigns, promotions and stock priorities.
  
  
• Carry out regular site quality checks, identifying and resolving broken links, missing content or display issues.
  
  

• Support the planning and execution of promotional and seasonal campaigns (e.g. Christmas, Mother's Day, back-to-school) in line with the client's trading calendar.
  
  
• Monitor site performance, conversion rates and best/worst sellers, feeding insights back to the wider team.
  
  
• Assist with A/B testing of layout, imagery and content where required.
  
  

• Produce regular reporting on site performance, merchandising activity and campaign outcomes.
  
  
• Monitor competitor activity and industry trends, recommending improvements to merchandising practice.
  
  
• Contribute to the ongoing development of merchandising processes, standards and documentation.
  
  
• Provide expertise to development teams to refine new ideas and features for the site.
  
  

Skills, Knowledge & Expertise

• Experience in an ecommerce, digital merchandising or online trading role (retail, print, photo products or similar consumer sector).
  
  
• Experience in pitching and delivering a site or category vision for a specific target audience.
  
  
• Strong working knowledge of analysing and acting on data.
  
  
• Experience using ecommerce or content management platforms (e.g. Shopify, Magento, or bespoke/proprietary systems).
  
  
• High attention to detail, particularly around product content, imagery and pricing accuracy.
  
  
• Confident communicator, comfortable liaising directly with client stakeholders.
  
  
• Well organised, able to manage multiple priorities and campaign deadlines in a fast-paced trading environment.

• Basic image editing skills (e.g. Photoshop or similar).
  
  
• Experience working in an outsourced, agency or client-services environment.
  
  
• Familiarity with SEO principles and their application to product content.
  
  
• Experience within photo products, print-on-demand, or personalised retail ecommerce.