Direct Repair Field Instructor

Key Responsibilities

• Property Inspections
  • Conduct residential exterior property inspections following company standards.
  • Identify storm-related damage and accurately document findings.
  • Capture detailed photos, measurements, and inspection documentation.
  • Utilize technology platforms to complete inspection reports in real time.
  • Ensure inspection quality meets carrier and internal expectations.
• Customer Experience
  • Serve as the primary in-person representative of Premier Roofing.
  • Educate homeowners on the insurance restoration process.
  • Set clear expectations regarding project timelines and next steps.
  • Build trust through professionalism, communication, and reliability.
  • Resolve customer concerns promptly while partnering with internal teams.
• Operational Execution
  • Coordinate effectively with centralized sales, estimating, and operations teams.
  • Ensure timely completion of assigned inspections and field activities.
  • Maintain SLA adherence for inspections, documentation, and customer follow-up.
  • Communicate field observations that may impact claim progression or production.
• Production & Build Support (During Low Assignment Volume Periods)
  • Conduct pre-build site reviews and verify project readiness.
  • Support material deliveries and job start coordination when needed.
  • Perform quality assurance visits during active construction.
  • Complete final walkthroughs and verify customer satisfaction.
  • Assist production with issue resolution and operational requests throughout the project lifecycle.
  • Support punch list completion and project closeout activities.
• Team Collaboration
  • Work closely with Production Managers, Project Coordinators, Claims, and Inside Sales.
  • Share field feedback to improve operational processes.
  • Participate in training, coaching, and continuous improvement initiatives.
  • Maintain a positive, team-first attitude while adapting to changing business needs.
• Travel Requirements
  • Greater than 50% overnight travel is required to support inspections, production activities, catastrophe response, and operational needs across Premier Roofing's service markets.
  • Must be willing and able to travel on short notice based on business demand and weather events.
  • Travel may include extended assignments in out-of-state markets during periods of increased claim volume.

Skills, Knowledge & Expertise

• Customer Focus: Creates positive homeowner experiences by communicating clearly, building trust, and following through on commitments.
• Operational Excellence: Executes work with consistency, attention to detail, and accountability.
• Inspection Quality: Produces thorough, accurate inspections that enable timely claim progression and quality project execution.
• Communication: Communicates professionally with homeowners, teammates, and partners while documenting information accurately.
• Adaptability: Thrives in a fast-paced environment with changing priorities and operational needs.
• Problem Solving: Identifies issues proactively and works collaboratively to resolve them.
• Time Management: Effectively prioritizes inspections, customer appointments, and operational responsibilities.
• Accountability: Takes ownership of assignments from initial inspection through project completion support.