Posted 28 days ago

Director, Portfolio Management & Partnerships, PCMC

TorontoHybridFull-time

AI Summary

The Director, Portfolio Management & Partnerships, PCMC owns P&L and strategy for the credit card portfolio, defining product roadmaps, growth initiatives, and cross-functional collaboration while ensuring compliance and performance.

About this role

Join a Challenger

At EQB, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

The Director, Portfolio Management & Partnerships, PCMC has overall P&L accountability for the credit card portfolio of products. The role will define the strategy & associated roadmap for feature enhancements to grow purchase volume and account receivables, increase customer engagement and ensure compliance and resiliency for key business processes that impact or drive customer experience. Reporting to the VP, Payments Products, the role will build and maintain key strategic relationships and ensure we operate within our risk tolerance and lead a group of professionals to drive key business objectives.
As a leader within the business, the role will play a key part in driving change and establishing new ways of cross-functional collaboration to sustain product management discipline across the organization.

What You'll Do

Own the P&L for the PC Mastercard product line and define the vision, manage the strategy and set up annual plans to grow purchase volume and revolving balances accordingly

Ongoing management of all aspects of the product portfolio, either with direct accountability or partnering with the responsible business area, including sales, market share analysis, research, portfolio metrics reporting, pricing management, revenue optimization, competitive positioning reviews and create action plans to enhance the product performance.

Work closely with counterparts in Credit Risk, Acquisition, Customer Engagement, Operations, Finance and Treasury to ensure alignment to performance metrics. Establish & monitor key KPIs for purchase volume and balance growth, customer engagement and overall portfolio performance. Leverage analytics to course correct and establish new proactive tactics across the customer lifecycle

With a Digital -first approach, develop and launch new products or features as required. Evaluate the current product portfolio for suitability based on evolving customer needs, competitive offerings and regulatory changes

Leverage an agile framework in the planning, execution, and evaluation of projects and feature enhancements and coach a collaborative team on agile methodologies

Establish and maintain cross-enterprise and third-party partnerships and evaluate opportunities for new partnerships to improve overall desirability of products

Provide ongoing strategy, visibility and progress of the business to senior leadership team through business reviews and other portfolio updates

Recruit and provide leadership to a high performing team and drive a culture of collaboration and ownership

Keep abreast of changes in regulations to ensure that the department's procedures, projects and practices evolve accordingly and comply with our regulations.

What You'll Need

Bachelor’s Degree in Business, Finance, Engineering with 8+ years of professional experience, preferably within the credit cards, unsecured lending or payments

Strategic thinking and thought leadership to identify and communicate business opportunities

Experience of developing & implementing customer centric strategy & tactics

Excellent analytical skills and proven ability to manage & prioritize the development and execution of multiple strategic initiatives while managing cross-enterprise stakeholders

Strong people leadership skills

Ability to thrive in fast paced environment dealing with ambiguous business challenges

Exceptional communication and presentation skills

Strong interpersonal and collaboration skills

Experience in the loyalty would be an asset