Posted 3 months ago

Director - QualityDocs Strategy

BarcelonaRemoteFull-time

AI Summary

Adoption and Value Specialist for QualityDocs: defines adoption KPIs, analyzes usage data, creates value narratives, and drives cross-functional efforts to improve product maturity and customer ROI in the Quality/GxP space.

About this role

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Within the QualityDocs strategy team, your focus is to serve as the Adoption and Value Specialist. You will architect the framework for how QualityDocs measures success and drives long-term customer loyalty. Responsible for analyzing data to understand what capabilities are poorly adopted and build plans to address adoption barriers. Works in a cross functional manner spanning product, strategy, sales, and services to identify risks and create visionary narratives that influence customers to modernize their processes. The role requires a deep understanding of the global quality life sciences document management space.

What You'll Do

Define the KPIs, utilization metrics, and success frameworks that quantify "high-value" adoption for QualityDocs

Facilitate strategic webinars and workshops to foster continuous improvement mindset, gathering insights that directly influence product maturity and evolution

Deliver prospective case studies and value models that illustrate the potential ROI of key feature adoption

Build high-impact collateral designed to challenge outdated practices and advocate for process optimization

Synthesize technical capabilities into 'Day-in-the-Life' transformations to influence executive-level decision-making

Identify leading indicators based on industry segment that identify customers at risk

Partner with post implementation teams and business consulting for pathways to securing improvement services work

Requirements

2+ years of experience in customer facing roles (i.e. consulting, solution consulting, etc.)

5+ years of experience working directly with document management systems supporting Quality and GxP business areas

Proficiency in document management, product development lifecycle, and proposing solutions to common adoption challenges

Ability to perform data analysis and develop KPI dashboards

Ability to hold meaningful conversations with Quality and IT personnel of various different organizational sizes

Ability to travel for customer meetings and presentations up to 20%

Nice to Have

Experienced with developing business cases for change

Industry experience with GMP quality content, training management, quality systems processes, manufacturing, or QC

Skills

Business Case DevelopmentCase StudiesChange ManagementCross-Functional CollaborationDashboardsData AnalysisDay-in-the-Life TransformationsDocument Management SystemsExecutive-level StorytellingGMPGxPKPIsProduct Development LifecycleQuality Documentation ManagementQuality Systems ProcessesROI ModelingValue PropositionsWebinarsWorkshops

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