Director, Solutions Engineering

Company Overview

Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As Director for Solution Consulting, you will recruit, develop, and lead a high-performing regional team of Solution Consultants to support the growth of our Japan business. Working in close partnership with the VP of Sales, you will bring strong technical and operational acumen to build customer trust and drive category expansion across targeted GTM segments. You will champion cross-functional alignment with a "One Team" philosophy while serving as a key internal product expert. Crucially, you will drive revenue and customer success by ensuring clients understand how DocuSign's solutions are tailored to their specific needs. Under your leadership, the team will uncover complex customer challenges, deliver engaging persona-based demonstrations, and champion cutting-edge AI and agentic solutions on DocuSign’s Intelligent Agreement Management Platform.

This is a people manager role reporting to the Senior Director, Solution Engineering - APJ.

Responsibility

• Manage day to day Solutions Consulting, working with the Enterprise, Commercial and SMB Sales teams

• Scale the team including recruiting, hiring, training and mentoring, to grow a well-balanced and high performing team

• Provide guidance and mentoring to help the team refine technical, sales, presentation and customer engagement skills

• Provide coaching and direction towards attaining key performance goals

• Drive collaboration with internal stakeholders including Sales, Marketing, Professional Services, Product Development, Customer Success, Support and others

• Drive team collaboration and effectiveness by continually assessing team operations, making adjustments or policy recommendations

• Foster Docusign’s core values by hiring with cultural fit in mind

• Develop a strong thought leadership brand within the Japan market on solving agreement management challenges at scale

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 10+ years of experience leading teams

• Experience and understanding of the pre-sales process

Preferred

• Track record of building, coaching and enabling rapidly growing Solution Engineering teams

• Hire and retain top talent in the market, providing career growth opportunities and effective succession planning

• An inspiring, innovative leader with the ability to deal with transactional and transformational opportunity processes

• Focus on innovation - ensure the team is constantly improving their approach to solutions and value-based selling

• Prioritize and qualify where to invest the pre-sales resources to get the maximum impact of every investment

• Masterful in delivering software demonstrations, both in-person or remotely

• Proven experience with cloud software configuration and integration

• Experience with technical business documentation including process flows, architectural diagrams, proposals, RFPs and RFIs, etc

• Proven experience working with employees at all levels of an organization

• Strong verbal and written communication skills, attention to detail

• Embody Docusign’s values

• Willingness to travel 25% or more as needed (post-pandemic)

• Ability to perform a player/coach role alongside your team to drive, nurture, and engage with C-level stakeholders at Japan’s largest organizations

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary

Canada: CAD $X/hour - CAD $X/hour or CAD $X - CAD $X base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster