Dispatcher

MilwaukeeOn-siteFull-time

AI Summary

Converts incoming customer calls into booked service appointments, prioritizes calls by urgency, resolves issues, schedules appointments, enters data, and monitors field technicians.

About this role

Overview

Looking to TRADE up from a job to a career? West Allis is looking for an experienced Dispatcher.

Why join THIS team?

Medical, Prescription, Dental, Vision
Disability & Term Life Insurance
Matching 401k benefits
On-going training & development, & growth opportunities
Paid Holidays
Paid Time Off (PTO)

What you will do:

Convert incoming customer calls into booked service appointments.
Knowledgeably prioritize calls according to importance and urgency
Respond to customer requests, resolving issues and promoting the brand.
Schedule appointments with clients using the right tech/right call guidelines
Data entry into the computer system to track calls and client information as necessary
Receive emergency and non-emergency calls and record significant information as necessary
Knowledgeably prioritize calls according to importance and urgency
Monitor field technicians in order to effectively prioritize their schedules and use of time

What you bring:

Previous customer service experience
Strong attention to details

Schedule

Tuesday-Saturday
- Tues-Fri, 9am-6pm
- Saturdays, 7am-4pm

Who WE Are:

We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!

If this sounds like something you would like to join for a long-term career move, apply today!