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Texas Original

Posted 5 months ago

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Dispensary Associate

PlanoOn-siteFull-time

AI Summary

A Dispensary Associate at Texas Original engages patients warmly, handles complaints, operates point-of-sale systems, upholds inventory control, and represents the company with exceptional customer service.

About this role

At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.

We are seeking a highly organized, detail oriented and self-motivated individual to assist with Dispensary responsibilities. The ideal candidate will be able to work independently, as well as with a team, and follow strict protocols for accuracy and compliance. The candidate will be comfortable using a point-of-sale system and electronic correspondence. The Dispensary Associate is a representative of Texas Original and will possess exceptional customer service and communication skills as they can be the first contact for some of our patients and therefore the face of the company. We also hope that our Dispensary Associate will help us identify ways we can be more effective and efficient by contributing fresh ideas for improvement.

Responsibilities and Duties:

  • Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions
  • Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary
  • Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures
  • Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time
  • Commit to being the Gold Standard in customer service by building and maintaining customer relationships
  • Gather feedback from patients and communicate any questions or concerns with the appropriate department(s)
  • Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original
  • Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules, and HR policies
  • Contribute to team environment and company advancement in alignment with Texas Original direction
  • Other duties as assigned

    • Qualifications and Skills:

  • High school diploma/GED required
  • 2+ years’ experience in a retail, service industry or customer service role is required
  • Strong sense of professionalism and compassion required
  • Excellent interpersonal, verbal, and written communication skills
  • Must be able to obtain State approved credentials and pass criminal background check
  • Open/flexible availability is required
  • Ability to stand/walk for a full 8-hour shift

    • Skills

    Compliance SoftwareCustomer Relationship ManagementData EntryElectronic CorrespondenceInventory Control ProceduresPoint Of Sale SystemsPOS HardwareVendor Delivery Procedures

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