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Insomnia Cookies

Posted 9 days ago

Open

District Manager

BrooklynOn-siteFull-time

AI Summary

District Manager for Insomnia Cookies leading 9-10 stores in Eastern Burroughs NYC market, driving sales, hiring/retention, customer service training, and strategic planning.

About this role

Insomnia Cookies has set our sights on becoming the most imaginative sweet indulgence brand in the world! As we grow our brand and community of Insomniacs, we are seeking to add a skilled District Manager to drive the performance success for 9-10 of our city and campus adjacent stores in our Eastern Burroughs NYC market. In this role, our DM’s focus on driving top-line sales, hiring/retention, customer service training and strategic planning. You are a leader of leaders, developing diverse teams that know their markets, communities, and customers.
Comp & Perks:
A competitive base plus quarterly bonus compensation package, enrollment in the LTIP bonus plan, excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans, 401K with contribution match, 3 weeks paid vacation, paid sick time off, 2 Insomnia personal wellness days, company laptop, commuter reimbursement, free cookies (of course) and so much more!

Using your past leadership experience, you will:

  • Develop and execute regional support strategies that achieve each store’s financial, operational and customer-service goals, while thinking outside the box to address each store’s unique strengths and challenges.
  • Provide expertise on customer service challenges, team staffing, store operations and company policies & procedures.
  • Assist in effectively managing labor in conjunction with Director of Workforce Planning, regional support team and Store Operations Managers.

    • What we seek:

  • Minimum of 5 years of experience as multi-unit regional manager in the food & beverage, restaurant, hospitality, or retail industries.
  • 2+ years of leadership experience in a customer service-oriented role.
  • An innate ability to build, hire and coach a diverse part-time hourly staff.
  • In-depth knowledge of diverse business functions and principles (e.g. supply chain, P&L analysis, customer service, compliance, human resources).
  • Strong organizational, interpersonal and problem-solving skills.
  • Prior experience with baking/bakery equipment/commercial kitchen equipment, a plus!

    • Skills

    Bakery EquipmentCoachingCustomer ServiceHiringLabor ManagementP&L AnalysisRetail OperationsSupply Chain

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