DME Operations Agent (*Cantonese or Mandarin Speaking*)

Key Responsibilities

• Respond to incoming telephone calls and assist members with empathy and professionalism
• Confirm new orders via telephone, schedule in-person appointments or gather information for shipping
• Process and track supply orders through DME software (e.g. Brightree)
• Scan, upload, and maintain digital documentation (e.g. delivery documents, forms, compliance documents, etc.) into DME database
• Prepare invoices and support accounting functions as needed
• Update and maintain claims (EOB) log
• Complete compliance surveys for dispensed supplies
• Support Director of DME Operations, DME Operations Supervisors, and DME department with clerical and order management tasks (ex. supplies inventory tracking)
• Maintain a clean and organized workspace
• Perform other administrative tasks as assigned to balance departmental workload
• Other duties as assigned

Skills, Knowledge & Expertise

• High School Diploma or equivalent (associate’s degree preferred)
• Bilingual in Cantonese or Mandarin
• Experience in administrative, customer service, or operations roles
• Proficient in Microsoft Outlook, Excel, and other software applications (e.g. Brightree)
• Ability to type at least 60 wpm
• Strong attention to detail, time management, and communications skills
• Highly motivated and able to work with multiple tasks simultaneously
• Demonstrated empathy and professionalism when interacting with patients, customers, and other team members
• Ability to follow company policies, compliance standards, and HIPAA guidelines
• May be required to work overtime to meet departmental objectives/goals

• Highly organized and detail oriented with an ability to multi-task in a fast-paced setting
• Prior experience with durable medical equipment (DME) preferred
• Understanding of Incontinence, Wound Care, Ostomy, and Urology supplies
• Knowledge of Brightree software
• Excellent oral, writing, and typing skills
• Understanding of Health Plan compliance and Federal regulations and standards

Benefits

• This position is full-time in office. The office is located at 568 Garvey Ave., Monterey Park, CA 91754.
• The national target pay range for this role is: $20.00 - $26.00 per hour. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.