The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The Document Management Processor ensures swift and accurate processing of department faxes, e-mails, express mail, delivery requirements, checks for initial premium, new applications, and other mail items as assigned. This role will utilize multiple systems for research to accurately identify, classify and electronically route mail to the proper location, i.e. the proper team or department. The ideal candidate is adaptable to new and changing situations and is proficient in working with multiple processing functions and strict service level agreements (SLA).

Required Skills & Qualifications:

• Demonstrated computer and keyboard skills with the ability to key 35-50 wpm with accuracy
• Fundamental knowledge of Microsoft Excel and Microsoft Word
• Previous experience working with electronically received documents and attachments
• Prior experience with administrative processing systems preferred
• 1-2 years work experience in an office environment with customer interaction preferred
• Good written and oral communication skills
• Attention to detail while working with numerous policy number configurations that have subtle difference

Critical Skills:

Ability to adapt to technology changes associated with daily processing tools

Work under pressure and understands the sense of urgency with strict service level standards

Analytical skills/problem solving skills

Exhibits ability to learn new processes and procedures

Effective written and oral communication skills

Must be able to handle quickly changing priorities and keep work moving under adverse conditions

Maintain professional demeanor under stressful conditions

Lifting requirement of 30 pounds

Document Management Processor

About this role

Required Skills & Qualifications:

Critical Skills:

Explore related jobs

More jobs at Protective

Jobs in Birmingham

Browse these categories