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Posted 14 months ago

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Drain Cleaning Technician

Lansdowne, PAOn-siteFull-time

AI Summary

Seasoned drain cleaning technician leads residential/commercial service calls, diagnoses sewer/drain issues, and communicates solutions to customers while upselling services.

About this role

Delco Storm & Sewer Services - Drain Cleaning Technician
Lansdowne, PA

Join a Team That’s Been Getting It Right for Over 40 Years
Delco Storm & Sewer Services is Delaware County’s trusted name for underground utility work, stormwater systems, and full-service plumbing. We’re expanding our interior plumbing division and seeking a seasoned Drain Cleaning Technician to lead the charge in residential and commercial service calls.

Responsibilities

  • Complete all drain cleaning, jetting, and cable work related to in-home, service calls.
  • Provide Camera service for mainline stoppages
  • Describe diagnosed problems to customers and provides solutions
  • Engage with customers in a professional and courteous manner, effectively communicating drain issues and recommended solutions to generate sales opportunities by explaining the features and benefits of each solution.
  • Obtain agreement for services before performing work
  • Identify opportunities to upsell additional services or products to customers, maximizing revenue potential.
  • Strive to exceed customer expectations by delivering exceptional service experiences and resolving any customer concerns or issues promptly.
  • Maintain truck inventory of parts and restock truck to minimum stock levels
  • Be able to successfully perform basic drain cleaning functions using small to large-sized drain cleaning machines
  • Have the basic knowledge of how a plumbing system works
  • Be able to remove and reset a toilet and a p-trap
  • Operate equipment in a safe manner
  • Wear all applicable Personal Protective Equipment (PPE)
  • Communicate professionally and respectfully with customers, office staff, and co-workers
  • Provide solutions to sewer and drain problems.
  • Participation in required staff meetings and training

    • Requirements

  • 5 or more years of Sewer and drain cleaning, replacement, and sales experience
  • Service Titan experience a plus!
  • Working knowledge of septic systems, sewer and drain systems, and underground piping
  • Personable and professional
  • High integrity and strong communication skills

    • Skills

    Basic Plumbing KnowledgeCable WorkCamera InspectionCommercial PlumbingCustomer CommunicationDrain CleaningInventory ManagementJettingPPEP-trap RemovalResidential PlumbingSafety ProceduresService CallsService TitanSewer And Drain SystemsToilet RemovalTruck StockingUnderground PipingUpselling

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