Posted 1 month ago
Dutch-Speaking Customer Support Representative (m/f/d) – Remote in Portugal
AI Summary
A Dutch-speaking Customer Support Representative assists customers with orders, returns, payments, and account questions via phone, email, and chat, and handles complaints in a fully remote role based in Portugal.
About this role
Join one of Europe’s leading online retailers – work 100% remotely from Portugal
About the Role
We’re looking for Dutch-speaking team members to join a major European e-commerce platform. Whether you’re already in Portugal or planning to relocate - we’ll support you every step of the way. As a Customer Support Representative, you’ll assist customers with their online shopping experience. From resolving inquiries to providing guidance on orders, you’ll help create an effortless and enjoyable journey for every user. This fully remote role offers flexibility, growth opportunities, and the chance to be part of a dynamic, international environment.
Your Responsibilities
• Assist Dutch-speaking customers via phone, email and chat – in a helpful, friendly and professional way
• Answer questions about orders, deliveries, returns, payments and account settings
• Handle complaints with patience and care, always aiming for the best outcome
• Use internal tools to document interactions and follow up as needed
• Take part in a paid training so you’re fully prepared to succeed
What You Bring
• Fluent Dutch (spoken and written)
• Fluent English (at least B1) for internal communication
• Either already living in Portugal or ready to relocate (EU citizenship required)
• Open to working in shifts, including weekends
• A proactive, independent work style and strong communication skills
• A friendly, solution-oriented mindset - you genuinely enjoy helping people
The Offer
• A 100% remote job from anywhere in mainland Portugal
• Flexible starting dates – join now or in the coming weeks
• Relocation support: flight costs covered + help getting settled if you wish to relocate from the Netherlands or Belgium
• Shared accommodation available in Lisbon (optional)
• Competitive salary based on the industry standard in Portugal
• Private health insurance
• Access to language classes, sports activities and social event
• A modern, international work culture with growth opportunities
Why apply?
• Be part of a leading European e-commerce brand
• Enjoy a relaxed lifestyle in Portugal with over 300 days of sunshine per year
• Gain valuable experience in digital customer support and online retail
• Work in a friendly, diverse, and supportive environment
