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Assist World

Posted 7 months ago

Open

E-Commerce Marketplace Operations & Data Coordinator

PhilippinesRemoteFull-time

AI Summary

Coordinates day-to-day e-commerce marketplace operations, ensuring product data accuracy, campaign execution, order flow, and cross-functional issue resolution. Reports to the Marketplace Operations Lead.

About this role

Company Overview
We are a U.S.-based consumer products company selling through major online marketplaces and national retailers. Our business operates across multiple e-commerce platforms, internal systems, and logistics partners, requiring strong coordination, data accuracy, and operational follow-through.
We are seeking a true remote team member who can operate as an extension of our internal marketplace operations team.

Role Overview
This role supports the day-to-day operations of our e-commerce marketplace ecosystem, ensuring product data accuracy, campaign execution, order flow, and internal follow-ups across systems.
This is not a customer-facing role, but it is internally front-facing. The ideal candidate is proactive, analytical, detail-oriented, and comfortable communicating across cross-functional teams to identify issues, follow through, and drive resolution.
The role reports directly to the Marketplace Operations Lead and is expected to grow in responsibility over time.

Key Responsibilities

  • Marketplace & Product Operations
  • Manage and maintain product item creation using Excel-based data feeds
  • Upload, update, and troubleshoot product data attributes across marketplace platforms
  • Monitor and resolve rejected listings, feed errors, and taxonomy changes
  • Perform routine product scrubs to ensure data accuracy and system alignment
  • Campaign & Sponsored Product Support
  • Support setup and monitoring of sponsored product and brand campaigns
  • Pull reporting data from campaign platforms and summarize results
  • Track budgets and ensure campaigns are properly configured and running
  • Order Flow & Issue Resolution
  • Monitor order flow to ensure orders move correctly from marketplace to warehouse
  • Identify stalled, delayed, or unshipped orders
  • Proactively follow up with internal teams to resolve fulfillment issues
  • Ensure resolution is confirmed, not just initiated
  • Internal Communication & Follow-Through
  • Coordinate daily with logistics, operations, and internal teams
  • Follow up persistently on unresolved issues until completion
  • Escalate risks that may impact retailer scorecards or performance metrics
  • Maintain operational momentum and accountability

    • Reporting & Data Support

  • Pull reports using Excel (including pivot tables where needed)
  • Maintain operational trackers and performance summaries
  • Support leadership with clean, accurate data visibility
  • Systems & Tools
  • Excel (required – strong fundamentals, comfort with reports and pivots)
  • Marketplace feed platforms (training provided)
  • Retailer portals and internal systems (training provided)
  • Canva (nice to have, not required)
  • Prior experience with specific platforms is not required. Training and documentation will be provided. Comfort working in data-heavy environments is essential.

    • Required Skills & Experience

  • Strong operational and analytical mindset
  • Solid Excel fundamentals (filters, formulas, basic pivots)
  • High attention to detail and data accuracy
  • Comfortable navigating multiple systems simultaneously
  • Confident internal communicator (email, follow-ups, coordination)
  • Proactive problem-solver who does not wait to be told what to fix
  • Strong follow-through until resolution is confirmed

    • Preferred Profile

  • Experience in e-commerce, marketplaces, or operations support
  • Comfortable working with data feeds, SKUs, UPCs, and inventory logic
  • Experience supporting cross-functional teams (logistics, ops, sales support)
  • South Africa–based candidates preferred due to communication style and ownership mindset

    • Work Schedule

  • Full-time: 40 hours/week
  • Core preference: 9:00 AM – 5:00 PM Eastern Time
  • Open to slight shifts (e.g., 10:00 AM – 6:00 PM ET) if beneficial for operations
  • Compensation & Engagement
  • Full-time, long-term role
  • Initial onboarding and training period expected (90 days)
  • Growth path into deeper ownership of marketplace operations

    • Skills

    CanvaExcelInternal SystemsMarketplace Feed PlatformsPivot TablesRetailer Portals

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