E-Commerce Support

About IBS Electronics

IBS Electronics is a global electronic components distributor operating across the US, Hong Kong, and China. For over 40 years, we've helped customers in aerospace, defense, medical, industrial, and energy markets solve hard supply chain problems and move fast when it counts.

We're a young, fast-moving, technology-driven team, and we're investing to grow. That means real opportunity to build a career here, not just fill a seat. We use modern ERP, data, and AI-assisted tools because we believe technology should free people to do their best work, not replace them.

We're also intentional about how we build our team. Sales, E-commerce, Procurement, and Operations work closely together to keep orders moving and deliver a great customer experience. We welcome candidates of every background and are committed to building a team where different perspectives make us sharper.

About the Role

We're hiring an E-commerce Support team member to support the day-to-day operations of our online sales channels and ensure a smooth customer experience from inquiry to order fulfillment.

You'll manage online customer inquiries and orders, maintain accurate product and order information, coordinate deliveries, and work closely with Sales, Procurement, Logistics, and Operations to resolve issues quickly. You'll also help monitor customer feedback and identify opportunities to improve our e-commerce processes and customer experience.

What You'll Do

• Manage and monitor online customer inquiries and orders, ensuring accurate and timely processing from order placement through delivery.
• Maintain product, pricing, inventory, and order information across e-commerce platforms and the ERP system (NetSuite).
• Coordinate with Sales, Procurement, Logistics, and Operations to ensure orders, shipments, and customer requests are handled efficiently.
• Respond to customer inquiries and resolve issues related to products, orders, payments, deliveries, and other e-commerce concerns through email, chat, phone, and other channels.
• Monitor customer feedback, order activity, and e-commerce performance to identify issues, improve processes, and support sales opportunities.
  
  

What You Need

• Bachelor's degree in Business Administration, Marketing, Supply Chain, or a related field; fresh graduates with strong communication and organizational skills are welcome to apply.
• At least 2 years of relevant experience in e-commerce, customer service, order management, sales support, logistics, or a related field.
• Experience using e-commerce platforms and ERP/CRM systems, preferably NetSuite and Pipedrive.
• Excellent written and verbal communication, customer service, problem-solving, and attention-to-detail skills.
• Highly organized, proactive, autonomous, and able to manage multiple tasks while maintaining accuracy and a high degree of personal integrity.
  
  

Nice to Have

• Experience in electronic components, semiconductors, electromechanical parts, or a related industry.
• Experience supporting B2B or international e-commerce operations.
• Familiarity with CRM systems, NetSuite, or other ERP platforms.
• Experience handling shipments, fulfillment, or logistics.
• Ability to speak and write Spanish is an advantage, but not required.
  
  

Other Duties

• Perform other e-commerce, customer service, and administrative duties as assigned by the immediate supervisor.