EcoFlow Experience Representative (full-time)

Responsibilities and Duties

• Serve as the in-store product specialist for the EcoFlow range of products and solutions.
• Engage walk-in customers to understand their power requirements and recommend suitable EcoFlow solutions.
• Conduct product demonstrations and educate customers on product features, applications and benefits.
• Prepare customer quotations, including quotations required for financing applications.
• Manage the sales process from initial enquiry through to sale completion.
• Proactively follow up on customer enquiries and quotations to maximise conversion.
• Identify opportunities to upsell and cross-sell complementary products and accessories.
• Build and maintain strong relationships with new and existing customers.
• Ensure all customer interactions are accurately recorded within the company's CRM and sales systems.
• Assist the Store Lead with inventory counts, stock reconciliations and investigations of inventory variances.
• Monitor inventory levels and communicate replenishment requirements to the Business Development Manager.
• Ensure EcoFlow displays, merchandising materials and promotional signage are maintained to company standards.
• Ensure demonstration units remain operational, fully charged and ready for customer demonstrations.
• Assist with receiving, displaying and organizing new stock.
• Maintain a thorough understanding of the EcoFlow product portfolio, accessories and new product releases.
• Work closely with the Business Development Manager and TechPro to develop solutions that meet customer requirements.
• Provide feedback on customer trends, competitor activity and opportunities to improve sales performance.
• Support in-store promotions, product launches, marketing campaigns and customer events.
• Provide customers with product setup guidance and basic troubleshooting assistance.
• Coordinate warranty and service enquiries with the appropriate internal teams.
• Maintain strong customer relationships to encourage repeat business and referrals.
• Contribute to achieving monthly sales targets and business objectives.
• Comply with all company policies, procedures and health and safety requirements.
• Perform any other duties reasonably assigned.