Ecommerce Operation Leader

Ready to play ?

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! 🏆🌟

What is our culture like ?

Where decisions spark High-fives : Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with the same energy – turning challenges into triumphs! 💪Our game plan? Preserving the world together! 🌍🚀🏅

Live for sports ? Now do it for a living : At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🏅

Key Responsibilities:

In conjunction with my area (Singapore), I execute the country-wide e-commerce fulfillment strategy. This role bridges the gap between digital demand and physical execution, driving operational excellence, maximizing efficiency, and delivering a world-class customer experience.

Pillar 1: Country Operations & Fulfillment Strategy

• Demand & Capacity Planning: Collaborate with the Digital team on e-commerce forecasting to project and secure necessary operational headcount and raw materials.
• Infrastructure Optimization: Design and implement robust operational solutions and infrastructure capable of scaling during peak omni-channel campaigns.
• Quality Assurance: Monitor fulfillment workflows and build strict quality-control strategies to guarantee all dispatched orders meet premium standards.
• Tech Ecosystem Alignment: Working closely with the APAC technical teams (APAC Chopper / United) to ensure platforms, tools, and workflows are optimized for cross-platform efficiency.
• System Evolution: Engage in cross-functional meetings with United to monitor upcoming platform releases, proactively leveraging new technical features to streamline and future-proof e-commerce operations.

Pillar 2: Operational Excellence & Network Performance

• KPI Management: Establish, review, and deliver on core e-commerce operational KPIs with transport and operation teams.
• Process Standardization: Develop and deploy unified SOPs for online order preparation, ensuring best practices and consistency across various fulfillment operations.
• Continuous Improvement: Drive operational efficiency through productivity monitoring, maximizing picking accuracy, and securing on-time shipping (SLA) metrics.
• Leadership & Team Mentorship: Lead and empower the Ship-from-Store (SFS) and Warehouse (WH) teams, supporting daily problem-solving while adhering to corporate competencies.
• Financial Stewardship: Collate, monitor, and analyze logistics costs and transport balances to ensure total spend remains strictly within budget trajectories.
• Sustainable Packaging Management: Source and negotiate with packaging suppliers to drive the company’s "Zero Plastic" initiative while maintaining uncompromised unboxing quality.
• Customer-Centric Feedback Loops: Monitor closely with the Voice of Customer (VOC) team to analyze local market expectations and competitor services, tailoring operational responses to maximize customer satisfaction.
• Closely monitor Customer Service touchpoints to swiftly resolve order issues while keeping systems and processes lean and uncomplicated.

Pillar 3: Last-Mile Delivery & Transport Leadership

• Strategic Last-Mile Oversight: Partner with the dedicated Last-Mile Lead to co-develop, align, and execute cutting-edge delivery initiatives.
• 3PL & Vendor Governance: Manage third-party carrier relationships. You will join in the weekly, monthly, and quarterly business reviews (QBRs) via performance reporting to support day-to-day operations.
• Procurement & Tenders: You will work closely with the last mile lead in the yearly transport tendering process across all carriers to optimize transport costs and maintain budgetary alignment.

Requirements

• At least 5 years of relevant experience with Ecommerce Operations
• Passionate and committed to users - Empathy, continuous self questioning, ability to learn

• Ability to project and think beyond next quarter.
• I have good communication and organisation skills to work cross-functionally and manage multiple parties’ expectations, build relationships, persuade, and influence key partners
• I am all “hands-on” / I understand that working on the shop floor is part of my daily job
• I am a team player, I generate team collaboration
• I am adaptable and flexible in the field of a fast paced and changing environment because you manage your activity as an entrepreneur.
• I am CUSTOMER-CENTRIC with a strong Sense of Service and the willingness to ensure our customers are satisfied or satisfied.
• I have a mindset of COST conscious and the ability to project and read my PnL
• I am analytically strong, data-driven, and able to perform analyses to identify opportunities and take proactive measures to ensure a better customer experience
• You have excellent problem-solving skills and out of the box thinker
• I find practical and simple solutions to complex problems without sacrificing quality or core functionality, ensuring user satisfaction
• I utilise interpersonal and communication skills among various departments to facilitate a productive and collaborative work environment.

Benefits

💰 A Remuneration That Grows With You:

• Salary in accordance with your experience

• Monthly bonuses, up to a 20% of your base salary.
• Dive into the opportunity to become a Shareholder and share in the success of our global family.
• At the end of the year, reap the rewards of profit sharing based on the performances across the country.

🚀 Climb the Career Ladder:

• Elevate your skills with the power of our internal Decathlon University. Upskill and re-skill your way to greatness.
• Unlock career progression opportunities across retail and our amazing support teams, with a presence in 79 countries. From product conception and design all the way to retail, your next big move is just around the corner.

❤️ Because We Care About You:

• Comprehensive medical and insurance coverage to keep you covered.
• Flash that winning smile with dental benefits.
• Keep your health in check with a health screening allowance.
• For our female champions, enjoy maternity benefits designed just for you.
• And when life throws curveballs, lean on our counseling sessions for support.

💸 Flexibility That Fits Your Lifestyle:

• Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;

🛍️ Be the Ultimate Decathlon Insider:

• Enjoy 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports! 🚴⛺🛶

🏋️‍♀️ Sports, Community, and Bonding:

• Dive into sports and fun after work or during team meetings.
• Immerse yourself in a vibrant community of like-minded, sporty individuals just like you!

At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉

By applying, you undertake that any information you submit will be accurate and complete and you confirm that you have read, understood, and agree to our Privacy Policy (https://www.decathlon.sg/s/privacy-policy) and hereby consent to the collection, use and disclosure of your personal data in accordance with the Privacy Policy.