Electronic Repair Center Manager

Key Responsibilities

• Manage and schedule workload of the repair center; Reviewing scheduling requirements daily and adjusting as required.
• Drive the repair process to ensure the function is both profitable and KPI goals are met.
• Develop and measure metrics applicable to production, monitoring procedure and process to show trending and areas for focus.
• Report metrics to senior management on a monthly basis.
• Sets and measures performance standards to meet service goals of company
• Proactively manage quality; Track and improve overall quality performance of repairs
• Escalate adverse failure rates to VP Service Operations, Supply Chain Manager, Tech Support, and other stakeholders
• Act as primary liaison between the Repair Center and departments throughout the organization
• Approve all quotes for vendor related repair.
• Coordinate with vendors to ensure the timely repair of returned material.
• Analyze statistics and compile accurate reports
• Develop and measure metrics applicable to production, monitoring procedure and process to show trending and areas for focus.
• Sets and measures performance standards to meet service goals of the company.
• Coordinate and expedite the flow of parts, assemblies and material to production area to ensure production schedule commitment are met.
• Develop Repair Center procedures, policies and standards
• Take ownership of customer issues and follow problems through to resolution
• Provide point of escalation for team leaders where required
• Liaison to the field service managers for process issues.
• Manage target stocking levels for repair action
• Monitor source of repair actions, identify constraints, and initiate deliberate actions to drive down Repair Turnaround Time to achieve and exceed desired KPI goals.
• Track and report status of repair actions throughout the repair process.
• Selects and hires employees. Trains and evaluates employees to enhance their performance, personal development, and work. Addresses performance issues and initiates improvements plans in accordance with company policies.
• Prepares or contributes to operating and personnel budgets within area of responsibility. Monitors spending for adherence to budget, recommends variances as necessary.
• Some travel required
• The Manager carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. This role supervises various roles in Service Logistics.
• Other duties as assigned

Skills, Knowledge & Expertise

• Bachelor’s degree (B.A.) in logistics, business administration, or supply chain management preferred and three years supervisory experience in supply Chain; or five to seven years related experience and/or training; or equivalent combination of education and experience.

• Excellent analytical, communication and interpersonal skills
• Training, supervising and appraising staff
• Operating mechanical and IT systems
• ensuring that quality objectives and delivery deadlines are met
• data entry, time management, critical thinking, and leadership.
• Ability to learn company ERP software application
• Ability to make clear, concise, and convincing business presentations and reports that will have high level impact with executive and senior level management.