Eligibility Specialist 1

• Work Hours: Full time, 40 hours per week, hourly position. Flexibility required, with shifts available betweenMonday through Friday from 8:00am to 4:30pm to meet business needs.

• Primary Locations: This position is onsite and will be required to service the primary hospital locations of: UF Health Leesburg - 600 E Dixie Ave. Leesburg, Fl. 34748

Key Responsibilities

• Meet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.

• Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.

• Act as a liaison between patients, hospital staff, and government agencies to establisheligibility, secure funding and resolve coverage issues.

• Manage multiple patient cases,prioritizing tasks to meet deadlinesand ensure effective follow-up on pending applications.

• Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.

• Maintain accurate and confidential records in compliance with HIPAA and organizational policies.

• Consistently achieve productivity and quality metrics, contributing to the organization's financial counselingobjectives.

• Efficiently use multiple systems and databases to gather, track, and report on patient data.

• Assist with vacancy coverage, as needed.

• Complete special projects, as assigned.

Qualifications & Competencies:

Required:

• High school diploma or GED

• At least 1 year of experience in a customer-facing role, preferably in healthcare or financial counseling.

• Flexibility to provide support at nearby hospital locations within assigned market area, as needed for vacancy coverage.

• Strong organizational skills with the ability to handle multiple priorities and maintainaccuracy and attention to detail.

• Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.

• Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.

• Capability to work in a fast-paced environment with changing priorities and patient needs.

• Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.

• Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.

• Ensure all documentation is accurate, complete, and submitted on time.

• Reliable transportation and a valid driver’s license.

• Travel: Limited

Preferred:

• Experience in healthcare revenue cycle, financial counseling, or insurance verification.

• Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.

• Knowledge of medical terminology and healthcare accounts receivable processes.