Employee Relations Officer

Efficiently manage employee relations activities and oversee the implementation of internal HR policies.

Provide recommendations to the HR Manager regarding all workplace violations.

Requirements

Employee Relations

Resignations:

• Receive resignation requests, verify approvals, and gather related data.
• Conduct and document exit interviews, analyze causes, and report findings.
• Notify Compensation Officer of confirmed resignations.
• Complete offboarding procedures: clearance forms, admin orders, notice period, settlement.
• Update employee status lists and provide final documentation (e.g., experience letters).

Leaves:

• Manage all types of leave requests, ensuring approvals and required documents are in place.
• Ensure proper handover procedures for long leaves.

Attendance:

• Monitor employee attendance and coordinate with Compensation Officer and supervisors.
• Handle lateness reports and issue appropriate disciplinary actions.

Investigations:

• Review official investigation requests via email.
• Assess each case and determine whether to proceed.
• Form and manage investigation committees.
• Document findings and recommendations.
• Cooperate with Legal Department for any legal follow-ups.

Communication:

• Build effective communication channels with staff across all levels.
• Act as a trusted point of contact for staff issues.
• Promote HR’s role as a support center for employees.

Employee Files and Data:

• Receive new hire files from the Compensation Officer.
• Ensure all required documents are present.
• Regularly update employee files (leaves, training, admin orders).
• Maintain confidentiality and sync digital and physical records.

New Joiners:

• Ensure availability of all new joiner needs (equipment, uniform, desk, SIM, etc.).
• Coordinate onboarding and training programs.
• Manage asset handovers and bank account openings.

Employee Welfare:

• Monitor employee events (birthdays, holidays, social events) and respond accordingly.
• Plan and execute staff events (e.g., Ramadan Iftar, trips).
• Organize employee recognition activities (e.g., appreciation letters).
• Handle employee complaints and ensure policy-aligned responses.
• Build strong relationships with employees to foster trust and communication.
• Propose motivational ideas to the HR Manager.

Archiving:

• Develop and implement an efficient document archiving system.
• Digitize and organize legacy files for easy access.

Requirements:

• Minimum 2 years in Human Resources.
• Bachelor's degree in Business Administration or a relevant field.
• Intermediate English (written, spoken, reading).
• Proficient in Microsoft Office, especially Excel (Dashboards, Analysis, Reports).
• Proficient in MS Outlook and Windows OS.
• Strong verbal and written communication.
• Excellent data gathering and analysis skills.
• Ability to read body language and interpret reactions.
• High multitasking ability under pressure.
• Good understanding of Iraqi Labor Law.

Benefits

• Pension Plan
• Paid Time Off
• Training & Development