Posted 3 days ago
Eng Product Support Snr
AI Summary
Provides advanced technical support for complex electro/mechanical equipment, computer systems, software, and networked/wireless systems, escalating issues when first-line support fails and reporting bugs to engineering teams.
About this role
Technical Support Engineer -- Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Education/Experience: Typically requires a Bachelor's degree with a minimum of 5 years of experience as an individual contributor.
Skills
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