English-French Bilingual Customer Service Representative - Canada Logistics Acco

Title: English-French Bilingual Customer Service Representative - Canada Logistics Acco - Fuku

URL Source: https://apply.workable.com/j/8DC00A6E6F

Markdown Content: Job Title: English-French Bilingual Customer Service Representative (Canada Logistics Account)

Overview:

We are seeking an English-French Bilingual Customer Service Representative to support a Canada logistics account. This position is ideal for candidates with strong phone-based customer service skills who thrive in a fast-paced, high-pressure environment with heavy call volume. The role involves providing professional support for logistics-related inquiries, efficiently handling customer issues, and maintaining accurate documentation in internal systems.

Key Responsibilities:

• Provide customer service support in both English and French for a Canada logistics account.

• Handle a high volume of phone-based customer interactions.

• Assist customers with logistics-related inquiries, service issues, shipment follow-up, and general support requests.

• Accurately and completely record customer interactions in internal systems.

• Follow established workflows, service standards, and escalation procedures.

• Coordinate with internal teams to resolve customer issues when necessary.

• Maintain service quality and efficiency in a high-pressure, high-call-volume environment.

Working Schedule:

• Service window aligned with US Mountain Time (MT), from 7:00 AM to 8:00 PM.

• Three shifts are arranged within this service window.

• 8 working hours per day.

• 6 working days per week (Monday to Saturday).

• For candidates based in Egypt, working hours will generally fall within the afternoon to late night/early morning local time.

• Candidates must be comfortable working this schedule.

Requirements:

• Fluent in English and French, both spoken and written.

• At least 1 year of customer service experience.

• Previous phone support/call handling experience is required.

• Ability to perform well in a high-pressure, high-call-volume environment.

• Strong communication, problem-solving, and documentation skills.

• Reliable, disciplined, and able to follow structured service processes.

Preferred Qualifications:

• Experience in the logistics industry is preferred.

• Experience supporting international customers is a plus.

• Previous experience in call center, customer support, or service operations is preferred.

Application Information:

Please submit your resume with the following details:

• Contact information

• English proficiency level

• French proficiency level

• Customer service experience

• Phone support experience

• Logistics-related experience (if any)